Bailey Hofmann
Indianapolis,IN
Summary
Dynamic Ophthalmic Medical Technician with a proven track record at Riley Children's Hospital, enhancing patient experiences through efficient pre-examination processes and precise ocular measurements. Skilled in workflow optimization and customer service, I effectively reduced wait times while promoting eye health education, demonstrating strong problem-solving abilities and a commitment to patient confidentiality.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
8
8
years of professional experience
Work History
Ophthalmic Medical Technician
Riley Children's Hospital
11.2022 - 01.2024
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
Pharmacy Technician
Riley Children's Hospital
09.2021 - 11.2022
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Customer Service Representative
Anthem Inc.
07.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pharmacy Technician
CVS Pharmacy
05.2016 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN05-2017
Skills
- Visual field testing
- Ophthalmic terminology
- Problem-solving skills
- Confidentiality and HIPAA
- Team collaboration
- Workflow optimization
- Customer service
- Critical thinking
- Data entry
- Customer relations
Timeline
Ophthalmic Medical Technician
Riley Children's Hospital
11.2022 - 01.2024
Pharmacy Technician
Riley Children's Hospital
09.2021 - 11.2022
Customer Service Representative
Anthem Inc.
07.2020 - 09.2021
Pharmacy Technician
CVS Pharmacy
05.2016 - 07.2020
High School Diploma -
Franklin Central High School
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