Bailey Hostetter
Mickleton,NJ
Summary
Adept at enhancing customer dining experiences, I excelled in dining room management and customer service at Oar House Pub. My proactive approach in reservation coordination and support to the service team led to a significant improvement in guest satisfaction. Skilled in front-of-house efficiency and creating welcoming atmospheres, I consistently contributed to a positive and efficient dining flow.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Oar House Pub
05.2024 - 09.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Delivered pick-up and curbside orders to guests.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
Food Runner
Oar House Pub
05.2023 - 09.2023
- Greeted customers and provided outstanding customer service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
Food Runner
Oar House Pub
05.2022 - 09.2022
- Greeted customers and provided outstanding customer service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
Education
Kingsway Regional High School
Woolwich Twp., NJ06-2025
Skills
- Dining room management
- Reservation coordination
- Reservations Coordination
- Food inspection
- Front-of-house display creation
- Group reservations management
- Active Learning
- Customer Service
- Take-out service
- Supply Restocking
- Greeting guests
- Safe Food Handling
- Server Support
Timeline
Restaurant Hostess
Oar House Pub
05.2024 - 09.2024
Food Runner
Oar House Pub
05.2023 - 09.2023
Food Runner
Oar House Pub
05.2022 - 09.2022
Kingsway Regional High School
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