Bailey Hudziak
Fremont
Summary
Communications Specialist with 5+ years of experience in social listening, community management, and brand communications. Skilled in monitoring brand conversations, identifying key trends, and delivering actionable insights that support marketing and communications strategies.
Overview
6
6
years of professional experience
Work History
Communications Specialist - Social listening
Kohler Co.
Kohler
08.2024 - 07.2026
- Leveraged Sprinklr social listening tools to monitor conversations and identify customer needs, uncovering emerging trends and engagement opportunities to inform strategic initiatives.
- Translated social insights into actionable recommendations, collaborating with 5+ cross-functional teams to enhance brand communications and improve audience engagement.
- Developed 12 organic social performance reports annually, analyzing engagement metrics and audience trends to enhance content strategy effectiveness.
Community Manager
Kohler Co.
Kohler
07.2021 - 08.2024
- Managed social media communities across 15+ accounts, delivering brand-aligned responses within 24 hours.
- Translated customer feedback into actionable insights that shaped effective marketing strategies and initiatives.
- Represented brand voice, enhancing customer experiences and safeguarding brand reputation through proactive engagement.
Social Media Specialist
Alta Resources
Neenah
11.2020 - 07.2021
- Executed 20+ brand voices across Johnson & Johnson social media platforms, fostering consumer engagement through active monitoring and tailored content strategies.
- Managed consumer inquiries across Johnson & Johnson social media platforms, delivering timely and brand-aligned responses to enhance customer satisfaction.
- Escalated product quality complaints and adverse events, ensuring compliance with regulatory and reporting requirements to maintain product integrity.
Education
Bachelor of Arts - Communication Studies
University of Iowa
Iowa City, IA05-2020
Associate of Arts -
Spoon River College
Macomb, IL05-2018
Skills
- Sprinklr Platform Expertise
- Data Analysis & Reporting
- Content Strategy & Editorial Planning
- Cross-Functional Collaboration
- Influencer Identification & Partnership Support
- PowerPoint and Excel
- Strong Organizational and Multitasking Abilities
- Content Strategy & Editorial Planning
Timeline
Communications Specialist - Social listening
Kohler Co.
08.2024 - 07.2026
Community Manager
Kohler Co.
07.2021 - 08.2024
Social Media Specialist
Alta Resources
11.2020 - 07.2021
Bachelor of Arts - Communication Studies
University of Iowa
Associate of Arts -
Spoon River College