Bailey-Jo Stiltner
Parrish,AL
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
6
6
years of professional experience
Work History
Day Care Teacher
Early Childhood Education Center
Pikeville, KY
12.2024 - 12.2025
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a safe and nurturing environment to promote social and emotional development.
- Assisted in managing classroom activities, ensuring smooth transitions between tasks.
- Collaborated with parents to provide updates on child progress and address concerns.
- Mentored new staff on classroom management techniques and educational best practices.
- Led initiatives to enhance curriculum offerings based on developmental needs of children.
- Evaluated children's progress through regular assessments and adapted strategies accordingly.
- Coordinated activities that encouraged teamwork, cooperation, and conflict resolution among children.
Recruiter
Axis RPO
Remote
08.2022 - 12.2024
- Developed and executed tailored recruitment strategies to attract top talent across various industries.
- Conducted comprehensive candidate assessments, ensuring alignment with client requirements and company culture.
- Streamlined recruitment processes by implementing effective sourcing techniques and utilizing ATS platforms.
- Collaborated with hiring managers to identify staffing needs and create targeted job descriptions.
- Fostered relationships with clients, ensuring clear communication of expectations and timely delivery of recruitment solutions.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Facilitated onboarding processes, enhancing new hire integration through structured orientation programs.
- Mentored junior recruiters, providing guidance on best practices and process improvements for candidate engagement.
Customer Service Representative
Pikeville Medical Center
Pikeville, KY
01.2020 - 08.2022
- Resolved customer inquiries efficiently, providing accurate information regarding services and procedures.
- Collaborated with healthcare teams to enhance patient satisfaction through effective communication and service delivery.
- Trained new staff on customer service protocols, ensuring adherence to organizational standards and best practices.
- Implemented feedback mechanisms to gather patient insights, driving improvements in service quality and responsiveness.
- Streamlined appointment scheduling processes, improving overall efficiency and reducing wait times for patients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained comprehensive knowledge of medical center policies, aiding customers in navigating healthcare options effectively.
Education
Associates In Science - Science
Big Sandy Community And Technical College
Pikeville, KY05.2022
Skills
- Customer service
- Data Entry
- Scheduling
- CRM software
- Multitasking
- Team leadership
- Call center operations
- Payment processing
- Recruiting and sourcing
- Administrative skills
- Background checking
- Cold calling
- HIPAA
- Child safety
- Lesson planning
- Child care
- Infant care
Timeline
Day Care Teacher
Early Childhood Education Center
12.2024 - 12.2025
Recruiter
Axis RPO
08.2022 - 12.2024
Customer Service Representative
Pikeville Medical Center
01.2020 - 08.2022
Associates In Science - Science
Big Sandy Community And Technical College