Bailey Johnson
Frisco,TX
Summary
Dedicated and efficient team player with experience in quality assurance and staff training. Proven track record of enhancing service quality through effective communication and training initiatives, contributing to improved client satisfaction and operational success.
Overview
6
6
years of professional experience
Work History
House Cleaner
Self-employeed
Benton, Louisiana
07.2024 - 06.2026
- Developed customized cleaning plans based on client needs and preferences.
- Implemented efficient cleaning methods to enhance overall service quality.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Utilized effective time management techniques to complete cleaning tasks efficiently within scheduled hours. to complete tasks within scheduled hours.
- Communicated regularly with clients to ensure satisfaction and address concerns.
Barista
XO Coffee
Benton, Louisiana
01.2025 - 07.2025
- Prepared and served coffee, espresso drinks, blended coffees, and teas to meet diverse customer preferences.
- Prepared high-quality coffee beverages to meet customer preferences.
- Provided exceptional customer service to enhance guest experience.
- Ensured cleanliness and organization of coffee bar to enhance customer experience.
- Processed customer payments accurately at cash register, ensuring efficiency during peak hours.
Training Manager
Great American Cookies
Bossier City, Louisiana
01.2024 - 05.2025
- Collaborated with management to identify training needs for staff development.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Developed training programs for cookie preparation and customer service techniques.
- Trained new staff on company policies and safety procedures.
- Resolved customer complaints swiftly to maintain high satisfaction standards.
Crew Member
Nestle Toll House Cafe
Bossier City, Louisiana
10.2021 - 12.2023
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Operated cash register, processing transactions efficiently and accurately.
- Prepared and served a variety of baked goods and beverages.
- Stocked inventory, ensuring availability of ingredients and supplies at all times.
- Maintained cleanliness and organization of workstations and dining areas.
Accounting Office Assistant
Landers Chrysler Dodge Jeep Ram
Bossier City, Louisiana
08.2020 - 05.2021
- Organized and filed financial documents to enhance access and retrieval speed.
- Welcomed guests warmly, fostering a positive atmosphere for visitors.
- Provided comprehensive information about services and facilities to effectively assist visitors.
- Communicated with team members to ensure collaboration and timely task completion.
Education
High School Diploma -
Benton High School
Benton, LA05-2022
Some College (No Degree) - Nursing
Northwestern State University of Louisiana
Shreveport, LASkills
- Quality assurance
- Attention to detail
- Customer service
- Client communication
- Team coordination
- Staff training and development
- Task delegation
Timeline
Barista
XO Coffee
01.2025 - 07.2025
House Cleaner
Self-employeed
07.2024 - 06.2026
Training Manager
Great American Cookies
01.2024 - 05.2025
Crew Member
Nestle Toll House Cafe
10.2021 - 12.2023
Accounting Office Assistant
Landers Chrysler Dodge Jeep Ram
08.2020 - 05.2021
High School Diploma -
Benton High School
Some College (No Degree) - Nursing
Northwestern State University of Louisiana