Bailey Kelley
Morgantown,WV
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Motivated customer service and sales professional. Remarkable leading new employees and maximize team performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Alpine Lake Resort
Terra Alta, WV
05.2023 - 01.2024
- Quickly and courteously serve food and beverage orders to many customers.
- Use POS system to process cash, credit, debit and gift card payments.
- Support other servers and kitchen staff by completing side work such as cleaning, restocking, and food running.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
Cashier/Customer Service Representative
Lowe's Home Improvement
Oakland, MD
01.2023 - 09.2023
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Southern Garrett High School
Oakland, MD06-2022
Skills
- Food inspection
- Table Setting
- Supply Restocking
- Food Running
- Order Management
- Guest Engagement
- Beverage Preparation
- Safe Food Handling
- POS operation
- Complaint resolution
- Consultative Sales
- Cleaning
- Workplace Safety
- Customer Service
- Cash Handling
Certification
- Food Safety Certificate
Timeline
Server
Alpine Lake Resort
05.2023 - 01.2024
Cashier/Customer Service Representative
Lowe's Home Improvement
01.2023 - 09.2023
High School Diploma -
Southern Garrett High School
- Food Safety Certificate
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