Bailey Kresnak
Cincinnati,OH
Summary
Dynamic professional with a proven track record at Hand & Stone Medical Spa, excelling in leadership and organizational skills. Enhanced client satisfaction through strategic problem-solving and effective team collaboration, resulting in improved service delivery. Skilled in budget management and recruitment, driving operational success and fostering a high-performing team environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Hand & Stone Medical Spa
Cincinnati, Ohio
05.2025 - 11.2025
- Assisted in managing daily operations and staff scheduling.
- Ensured HIPAA compliance by managing confidential customer information.
- Oversaw business costs, including refunds, discounts, and disputes.
- Collaborated with team members to achieve sales goals and improve client satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed client feedback to improve service delivery and enhance satisfaction.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted SWOT analysis and 360-degree feedback assessment to enhance onboarding process.
- Interviewed potential hires using STAR method to assess qualifications.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated training sessions for new team members and ongoing staff development.
Membership Specialist
Hand & Stone Medical Spa
Cincinnati, Ohio
12.2025 - 05.2025
- Managed membership inquiries and provided information on services and promotions.
- Maintained accurate records of member accounts and transaction histories.
- Collaborated with team members to improve customer service and support initiatives.
- Met with store managers to discuss client retention, and facilitate sales growth.
- Conducted follow-up communications with members to gather feedback on services.
- Organized promotional events to increase membership awareness and participation.
- Assisted in developing new procedures for improving customer satisfaction ratings related to memberships.
Guest Coordinator
Hand & Stone Medical Spa
Cincinnati, Ohio
05.2024 - 12.2024
- Managed appointment scheduling using spa management software.
- Provide exceptional customer service by creating a welcoming, and relaxing experience.
- Converted of leads to sales.
- Coordinated with therapists to optimize service delivery and client satisfaction.
- Provided information about services and products to enhance guest experience.
- Maintained cleanliness and organization of reception area and waiting rooms.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
Sales Associate
Lululemon Athletica
Cincinnati, Ohio
07.2022 - 01.2024
- Trained new hires on company policies, product knowledge, and customer service best practices during onboarding.
- Managed multiple service requests efficiently while maintaining a welcoming atmosphere for customers.
- Coordinated with team members to manage product inventory and ensure optimal restocking efforts.
- Provided personalized product recommendations to guests, highlighting features and benefits of lululemon products.
- Maintained exceptional customer service standards in a high-volume environment, ensuring individualized attention for each guest.
Education
Bachelor of Arts - Organizational Leadership, Non-Profit
University of Cincinnati
Cincinnati, Ohio05.2025
Skills
- Organizational skills
- Leadership
- Communication
- Problem solving
- Team collaboration
- Event planning
- Budget management
- Recruitment
Applied Projects
- Developed and led the initiative to improve the onboarding process for Hand and Stone Medical Spa.
- Planned and executed a Pop-up Thrift Store Fundraiser for the local nonprofit Found Village.
- PSA and Social Media Analysis for Guiding Light Mentoring.
- Diversity Audit for ProKids.
- Created an assessment to measure burnout and stress in college students.
Activities
Vice President of Inclusion, Pi Beta Phi Fraternity, OHKAPPA Chapter.
Collaborated with the executive board to organize inclusive events aimed at fostering a diverse and welcoming community for all members. Educated members about DEI (Diversity, Equity and Inclusion) principles and practices, promoting awareness and understanding of diversity. Recruited new members based on Pi Phi’s core values. Volunteered as a tutor for grade school students, providing academic support and mentorship to promote educational success and personal development.
Timeline
Membership Specialist
Hand & Stone Medical Spa
12.2025 - 05.2025
Assistant Manager
Hand & Stone Medical Spa
05.2025 - 11.2025
Guest Coordinator
Hand & Stone Medical Spa
05.2024 - 12.2024
Sales Associate
Lululemon Athletica
07.2022 - 01.2024
Bachelor of Arts - Organizational Leadership, Non-Profit
University of Cincinnati