Bailey Lack
Saint Clair Shores,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Assistant Golf Professional
Gowanie Golf Club
24770 S River RD, Harrison Township MI 48045
04.2023 - 10.2023
- Provided customer service training to fellow employees, which led to a increase in satisfaction ratings from club members.
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Developed relationships with clients to provide ongoing support and encouragement.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
Assistant Golf Professional
Links Of Novi
Novi, MI
03.2024 - Current
- Enhanced golf course playability by assisting in the maintenance and management of turfgrass and course facilities.
- Boosted tournament participation with proactive promotion, registration, and organization efforts.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Streamlined tee-time reservation process by implementing an online booking system, reducing wait times and increasing customer satisfaction.
- Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
- Assisted with the coordination of charity tournaments to support local community initiatives.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Maintained up-to-date knowledge of industry trends through continuous professional development opportunities such as conferences or workshops.
- Developed relationships with clients to provide ongoing support and encouragement.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
Golf Shop Attendant
TPC Of Michigan
Dearborn, MI
08.2022 - 03.2023
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
Business Owner
B & A Landscaping
Saint Clair Shores, MI
03.2020 - 08.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Education
PGA Program
Associate of Science - Business
Macomb Community College
Warren, MIHigh School Diploma -
Lakeview Highschool
Saint Clair Shores, MI06.2019
Skills
- Effective Customer Communication
- Cash Register Operations
- Credit and Debt Card Processing
- Closing Procedures
- Answering Customer Questions
- Strong Communication and Interpersonal Skills
- Available Nights, Weekends and Holidays
- Positive Customer Engagement
Accomplishments
Lakeview High School
*Golf Team Captain 2017-2019
*Wrestling Team 2017-2019
*1st Team All District Golf 2018-2019
*Varsity Letter in Golf and Wrestling
Timeline
Assistant Golf Professional
Links Of Novi
03.2024 - Current
Assistant Golf Professional
Gowanie Golf Club
04.2023 - 10.2023
Golf Shop Attendant
TPC Of Michigan
08.2022 - 03.2023
Business Owner
B & A Landscaping
03.2020 - 08.2022
PGA Program
Associate of Science - Business
Macomb Community College
High School Diploma -
Lakeview Highschool