BAILEY MARTINDAle
Seattle
Summary
Operations Specialist and aspiring educator with a solid background in leadership, employee development, and community engagement. Recognized member of a national committee, collaborating with corporate leadership to enhance the employee experience. Committed to fostering growth through mentorship and relationship-building, with experience in training and coaching diverse teams and individuals.
Overview
10
10
years of professional experience
Work History
Operations Senior Specialist
Recreational Equipment, Inc. (REI)
Tukwila
02.2025 - Current
- Managed daily administrative operations to enhance store performance and execution.
- Partnered with store leadership to streamline operational processes and enhance communication, improving overall customer experience.
- Planned and facilitated employee onboarding and ongoing training to ensure team readiness.
- Coordinate store supply ordering and maintain inventory of operational materials.
- Provide exceptional customer service while supporting multiple departments across the store.
- Lead community outreach initiatives by representing REI at local events, coordinating tabling opportunities, and organizing in-store community events.
- Serve as a member of REI's Compass Group, one of only 24 hourly employees selected company-wide to collaborate directly with executive leadership on initiatives that improve the employee experience and influence company-wide decision-making.
Interim Department Manager
Recreational Equipment, Inc. (REI)
Kennewick and Tukwila
03.2024 - 02.2025
- Supervised, coached, and developed team members to consistently achieve operational and customer service goals.
- Led daily store operations in collaboration with leadership to meet and exceed key business metrics.
- Directed daily priorities based on changing business needs.
- Oversaw shipping and receiving operations while ensuring effective departmental leadership.
- Delivered exceptional customer service and resolved customer concerns effectively.
Shipping & Receiving Senior Specialist
Recreational Equipment, Inc. (REI)
Kennewick
11.2022 - 02.2025
- Led shipping and receiving operations, ensuring accurate and timely processing of freight and customer orders.
- Ensured inventory accuracy and organized warehouse, adhering to safety standards.
- Facilitated team achievement of productivity and fulfillment goals.
- Trained team members on operational procedures and best practices.
- Supported customers on sales floor and managed order fulfillment.
Assistant Volleyball Coach
Columbia Basin College
Pasco
06.2023 - 03.2024
- Coached student-athletes in volleyball fundamentals and game strategy, enhancing skill development and team performance.
- Collaborated with head coach to develop game plans and adjust strategies based on match performance, improving overall team competitiveness.
- Recruited prospective student-athletes to strengthen and grow the program.
- Mentored players by providing academic, personal, and athletic support, facilitating achievement of individual goals.
- Fostered a positive, disciplined team culture centered on accountability, teamwork, and continuous improvement.
Account Executive
Rocketseed
Redlands
02.2021 - 11.2022
- Cultivated relationships with prospective clients via phone, email, networking, and social media outreach to drive engagement.
- Conducted software demonstrations and delivered tailored presentations to executive, IT, and marketing decision-makers.
- Consulted with clients to identify business needs and recommend technology solutions, resulting in successful contract negotiations and sales.
- Formulated and implemented strategic sales outreach plans to establish and sustain a consistent pipeline for personal and team success.
- Oversaw customer interactions, sales opportunities, and account activity in Salesforce CRM, ensuring accurate reporting and effective follow-up.
Caregiver
Homestead Assisted Living
Rexburg
12.2018 - 07.2019
- Facilitated activities of daily living for residents, enhancing personal care, mobility, meal assistance, and daily routines.
- Administered medications in accordance with established policies and procedures.
- Ensured clean, safe, and comfortable living environments for residents, contributing to their overall well-being.
- Built trusting relationships with residents and their families by providing compassionate, patient-centered care.
- Promoted dignity, respect, and meaningful engagement to support residents' emotional well-being and independence.
Missionary
The Church of Jesus Christ of Latter-day Saints
Spokane
04.2016 - 04.2018
- Led and developed a team of 36 missionaries after three-month promotion, focusing on mentoring and training to enhance team effectiveness.
- Planned and delivered daily lessons in both one-on-one and group settings, adapting instruction to meet diverse learning needs.
- Provided coaching, guidance, and ongoing support to help team members achieve personal and organizational goals.
- Coordinated schedules and organized community service projects for over 40 volunteers, ensuring successful execution and community impact.
- Enhanced communication, leadership, conflict resolution, and cross-cultural collaboration skills through active service in diverse communities.
Education
Bachelor of Arts - History
Washington State University
Richland, WA05-2026
Associate of Arts -
Columbia Basin College
Pasco, WASkills
- Process optimization
- Continuous improvement
- Problem-solving
- Willingness to Learn
- Leadership
- Relationship building
Timeline
Operations Senior Specialist
Recreational Equipment, Inc. (REI)
02.2025 - Current
Interim Department Manager
Recreational Equipment, Inc. (REI)
03.2024 - 02.2025
Assistant Volleyball Coach
Columbia Basin College
06.2023 - 03.2024
Shipping & Receiving Senior Specialist
Recreational Equipment, Inc. (REI)
11.2022 - 02.2025
Account Executive
Rocketseed
02.2021 - 11.2022
Caregiver
Homestead Assisted Living
12.2018 - 07.2019
Missionary
The Church of Jesus Christ of Latter-day Saints
04.2016 - 04.2018
Bachelor of Arts - History
Washington State University
Associate of Arts -
Columbia Basin College