BAILEY MOURNING
Minneapolis,MN
Summary
Results-driven customer service expert with a decade of experience in client relationship management within startup environments. Consistently met 95% of sales targets over five years, demonstrating strong sales acumen. Excellent organizational and communication skills enhance client interactions and service delivery. Passionate about fostering positive customer experiences.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Help Desk
Meritain Health an Aetna
02.2022 - 06.2024
- Conducted regular user training sessions, promoting self-sufficiency and reducing reliance on help desk services.
- Increased customer retention rates by implementing proactive support mechanisms such as user-friendly documentation as well as responsive help desk services.
- Streamlined help desk processes for quicker response times to support requests.
- Streamlined help desk processes, enhancing overall efficiency and productivity.
- Streamlined help desk processes to increase efficiency and quality of customer support interactions.
- Supported users remotely through help desk functions, delivering efficient resolutions to technical issues on various platforms.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in help desk support.
- Streamlined help desk processes for increased efficiency with clear communication and thorough documentation.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
- Streamlined help desk operations for increased efficiency and faster response times to user requests.
- Actively participated in ongoing professional development opportunities, staying current on industry trends and best practices for effective help desk management.
- Improved user satisfaction by resolving numerous help desk tickets in a timely manner.
Business General Manager
Autosurf Cafe
07.2016 - 02.2017
- Handled day-to-day business operations
- Created a positive and productive work environment
- Demonstrated leadership at all levels of the organization
- Communicated and embodied the company vision and values
- Strengthened the company by recruiting, interviewing, hiring, and mentoring new talent
- Defined and implemented policies and performance standards
- Assessed departmental and company performance and devised plans for improvement
- Guided profit and loss statements and accounted for costs and revenues
- Allocated budget resources for supplies, equipment, and marketing
- Updated and monitored Google AdWords campaigns and increased the CTR (click through rate) by 10% in the first month
- Helped design and monitor company website
Executive Sales Manager
CRAVE American Kitchen & Sushi Bar
09.2008 - 07.2016
- Provided excellent customer service to all clients
- Achieved growth and hit sales targets by successfully managing the sales team
- Designed and implemented a strategic business plan that expanded the company’s customer base
- Performance monitoring of sales representatives
- Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs
- Presented sales, revenue and expenses reports and realistic forecasts to the management team
- Identified emerging markets and market shifts while being fully aware of new products and competition status
Education
GED -
Minneapolis Community & Technical College
Minneapolis, MNSkills
- Customer support excellence
- Business administration
- Clear communication
- Team leadership
- Solution-oriented mindset
- Sales and marketing acumen
- PowerPoint proficiency
- Adaptable mindset
- Self-driven
Certification
Google AdWords Certification, Proficient in using Google AdWords to increase the generation of new leads and conversions
Timeline
Help Desk
Meritain Health an Aetna
02.2022 - 06.2024
Business General Manager
Autosurf Cafe
07.2016 - 02.2017
Executive Sales Manager
CRAVE American Kitchen & Sushi Bar
09.2008 - 07.2016
GED -
Minneapolis Community & Technical College