Bailey O'Hara
Seguin
Summary
I’m an experienced retail and hospitality worker who genuinely enjoys helping people and creating a positive experience. I bring an outgoing, upbeat attitude to every role, along with a strong work ethic and a willingness to jump in wherever I’m needed. I love being part of a team and always aim to deliver great customer service.
Overview
10
10
years of professional experience
Work History
Manager of Operations
The Baked Bear
San Diego
01.2019 - 10.2025
- Kept up strong customer service and stayed efficient even during busy shifts.
- Learned the menu and prep steps quickly to help things run smoothly.
- Happily explained products and prices in a friendly way to help customers choose what they wanted and gave recommendations
- Let management know when supplies were running low or products weren’t up to our standards.
- Set and monitored ovens to stay ahead of product demand throughout the day.
- Diligently closed the register, counted the safe and reported daily gross sales, cash totals and change needed to replenish.
- Met with the owners and managers to talk through product needs, team workflow, and ways to boost sales.
Head Receptionist / Supervisor
Fon Jon Petcare
San Diego
12.2018 - 02.2023
- Handled diverse needs for clients in-person, by phone or through email.
- Resolved customer complaints and answered customers' intricate or concerning questions.
- Trained employees on best practices and protocols to maintain optimal productivity.
- Displayed professional and welcoming standards at reception desk to gain new clients and keep our returning clients.
- Guided employees in handling difficult or complex problems.
- Processed payments from clients for products and services via phone, email, and in-person.
- Memorized faces, names and usual services to impress clients and make them feel valued.
- Consulted with the general manager and owner to recommend solutions relating to employees, polices & clients.
Retail Assistant Manager & Sales Associate
Brave New World
Point Pleasant
05.2015 - 10.2018
- Delivered upbeat, helpful customer service and supported daily store sales operations.
- Handled cash management, POS transactions, returns, and exchanges while following store policies.
- Trained new team members on store procedures, customer service standards, and register operations.
- Completed opening and closing duties accurately and reliably.
- Managed merchandising for the women’s department, including moving and organizing fixtures and racks efficiently.
- Assisted customers with product recommendations, and locating items to support a positive shopping experience.
- Helped maintain store visual standards to keep the sales floor organized and welcoming.
- Supported inventory counts and shipment processing to ensure accurate stock levels.
- Recognized by management for reliability and consistently strong customer service.
- Helped resolve customer concerns calmly and professionally to maintain satisfaction and loyalty.
Skills
- Hardworking
- Outgoing and Personable
- Problem Solving Skills
- Multi-tasking and Time Management
- Team Player
- Strong Communication Skills
- Willingness to take initiative
- Adaptable
- Responsible, Reliable & Respectful
Timeline
Manager of Operations
The Baked Bear
01.2019 - 10.2025
Head Receptionist / Supervisor
Fon Jon Petcare
12.2018 - 02.2023
Retail Assistant Manager & Sales Associate
Brave New World
05.2015 - 10.2018