Summary
Overview
Work History
Education
Timeline
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Bailey Poths

Navarre,OH

Summary

Well-rounded individual with multiple years of administration work, employee confidentiality training, customer service and management experience. Detail oriented, organized, expert knowledge of Excel and Word, as well as always willing to take on new tasks and assist on projects to better the company.

Overview

4
4
years of professional experience

Work History

Hours of Service Analyst

Kenan Advantage Group
08.2022 - Current
  • Conduct data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
  • Conduct online audits of Kenan drivers to ensure usage and compliance with ODOT regulations, and company policies.
  • Prepare and distribute review correspondence and coaching materials.
  • Assist field staff and driving team with Hours of Service related matters and inquiries via telephone, email,or flyers.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Active member of the KAG Events Committee and EmpowerU Women.

Executive Production Manager

Dunkin Donuts
02.2020 - 07.2022
  • Complete daily cash management functions (cash reports, deposits etc. in its entirety).
  • Handled payments via a POS system fulfilling 600+ orders per shift.
  • Determined best and most efficient uses of available resources, labor and equipment.
  • Reviewed raw data and production trend forecasts to effectively plan operations.
  • Worked with a team of managers as well as sales associates to maintain smooth operations and high standards of customer service during times of high-volume.
  • Applied problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.
  • Lead and attended employee confidentiality training programs pertaining to benefits, payroll and business ethics.
  • Created rewards and recognition programs for acknowledging employees' achievements.

Administrative Assistant Student Worker

University Of Mount Union
09.2021 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Consulted with leadership to identify processes requiring improvement to support growth and success.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Communicated directly with customers and partners to build strong business networks and relationships.

Head Line Cook

Sons and Daughters of Herman
05.2019 - 11.2020
  • Comply with nutrition, sanitation regulations and safety standards.
  • Ensure that food comes out simultaneously, in high quality and in a timely fashion.
  • Staying current on developing trends in the restaurant industry.
  • Monitoring inventory and purchasing supplies and food from approved vendors.
  • Hiring, Training and Supervision of new employees.
  • Assisted in creating actionable improvements to streamline training procedures.

Education

Undergraduate - Business Management and Leadership

University of Mount Union
Alliance, OH

High School Diploma with Honors -

Fairless High School
Navarre, OH
05.2021

Timeline

Hours of Service Analyst

Kenan Advantage Group
08.2022 - Current

Administrative Assistant Student Worker

University Of Mount Union
09.2021 - 05.2022

Executive Production Manager

Dunkin Donuts
02.2020 - 07.2022

Head Line Cook

Sons and Daughters of Herman
05.2019 - 11.2020

Undergraduate - Business Management and Leadership

University of Mount Union

High School Diploma with Honors -

Fairless High School

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Bailey Poths