To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Security Forces Member
Colorado Air National Guard
08.2019 - Current
Decreased potential threats by maintaining strict access control procedures for personnel and vehicles.
Ensured overall safety with thorough inspections of facilities and equipment, identifying and addressing vulnerabilities.
Collaborated with team members to maintain situational awareness, resulting in a safer environment for all personnel.
Monitored personnel access and maintained accurate security records.
Public Safety Dispatcher
City Of Colorado Springs
08.2017 - Current
Monitored Police and Fire radios to provide assistance to responding personnel.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Sustained proper documentation and record when under intense pressure, and ensured proper notifications and resources were assembled.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Used specialized software to track and maintain case incident numbers and logs.
Successfully obtained role as a Communication Training Officer to educate and coach new employees to feel comfortable and be successful in their new roles
Proved successful working within tight deadlines and a fast-paced environment.
Business Support Specialist
Xerox
01.2014 - 07.2017
Delivered exceptional customer experiences and promoted strong relationships.
Consulted with customers about current products and services, proposed upgrades and finalized sales.
Provided expert support and troubleshooting via telephone and web chat services.
Gathered, organized and input information into digital database.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Accepted payments, issued credits and resolved billing issues.
Crew Chief Promoted to Supervisory Role in 2022 at Colorado Air National GuardCrew Chief Promoted to Supervisory Role in 2022 at Colorado Air National Guard
IT Specialist (25U Signal Operations Support Specialist) – Army Reserve Aviation at United States Army ReservesIT Specialist (25U Signal Operations Support Specialist) – Army Reserve Aviation at United States Army Reserves