Janayva Solis
Colorado Springs,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Security Forces Member
Colorado Air National Guard
08.2019 - Current
- Decreased potential threats by maintaining strict access control procedures for personnel and vehicles.
- Ensured overall safety with thorough inspections of facilities and equipment, identifying and addressing vulnerabilities.
- Collaborated with team members to maintain situational awareness, resulting in a safer environment for all personnel.
- Monitored personnel access and maintained accurate security records.
Public Safety Dispatcher
City Of Colorado Springs
08.2017 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Sustained proper documentation and record when under intense pressure, and ensured proper notifications and resources were assembled.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Used specialized software to track and maintain case incident numbers and logs.
- Successfully obtained role as a Communication Training Officer to educate and coach new employees to feel comfortable and be successful in their new roles
- Proved successful working within tight deadlines and a fast-paced environment.
Business Support Specialist
Xerox
01.2014 - 07.2017
- Delivered exceptional customer experiences and promoted strong relationships.
- Consulted with customers about current products and services, proposed upgrades and finalized sales.
- Provided expert support and troubleshooting via telephone and web chat services.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Accepted payments, issued credits and resolved billing issues.
Education
Associate of Arts - Psychology
Pikes Peak State College
5675 S Academy Blvd 05.2024
No Degree - Criminal Justice
Air University
Montgomery, ALGED -
College America - Colorado Springs, Co
2020 N Academy Blvd03.2015
Skills
- Public Safety
- Military Operations
- Force Protection
- Firearms Handling
- Critical Thinking
- Team Leadership
- Counterterrorism Strategies
- Intelligence Gathering
- Asset Protection
- Adaptability
- Data Collection
- Data Entry
Timeline
Security Forces Member
Colorado Air National Guard
08.2019 - Current
Public Safety Dispatcher
City Of Colorado Springs
08.2017 - Current
Business Support Specialist
Xerox
01.2014 - 07.2017
Associate of Arts - Psychology
Pikes Peak State College
No Degree - Criminal Justice
Air University
GED -
College America - Colorado Springs, Co
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