Bailey Reid
Asheboro,NC
Summary
Dynamic tech support professional with a proven track record at Charter Spectrum, excelling in conflict resolution and ticket system management. Adept at training and developing teams, I leverage technical expertise to enhance customer satisfaction and streamline processes, consistently achieving high-quality outcomes in fast-paced environments.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Tech Support III
Charter Spectrum
Greensboro, NC
03.2019 - 09.2023
- Diagnosed and resolved a wide range of technical issues effectively.
- Educated consumers on product features and applications to enhance understanding.
- Managed consumer expectations regarding support and technology functionality.
- Conducted data analytics to inform decision-making and improve processes.
- Facilitated new hire training and development programs for skill enhancement.
- Led projects involving ticket resolution (TAG) and Porting Authorization Codes (PAC)
- Assisted in workforce management to optimize resource allocation.
Event Caterer
Above And Beyond Catering
High Point, North Carolina
10.2018 - 03.2019
- Manage inventory of supplies per booking
- Assisted chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Foster enjoyable event atmosphere through friendly guest interactions
Assistant Kitchen Manager
The Table Farmhouse Bakery
Asheboro, North Carolina
11.2014 - 10.2018
- Ensured compliance with health codes, sanitation standards, and licensing regulations.
- Trained new hires to maintain operational efficiency.
- Prepared orders accurately and promptly for customer satisfaction.
- Conducted daily inventory checks to optimize stock levels.
- Managed order flow to enhance overall workflow efficiency.
Education
Associate of Science - Information Technology
Randolph Community College
AsheboroAssociate of Arts - Psychology
Randolph Community College
Asheboro, NCHigh School Diploma -
Randleman High School
Randleman, NCSkills
- Technical support expertise
- Customer relationship management
- Ticket resolution
- Training & Development
- Ticket system management
- Conflict resolution skills
Certification
CompTIA Security Pro
Volunteer Work
Cub Scout Den Leader
- Directed weekly educational activities and service projects for a den of 4 scouts, fostering leadership and community engagement skills.
- Managed parent communication and resource planning for all badge requirements, ensuring timely completion of program goals.
- Implemented engaging lesson plans to teach young scouts practical life skills, including problem-solving, teamwork, and outdoor safety.
Timeline
Tech Support III
Charter Spectrum
03.2019 - 09.2023
Event Caterer
Above And Beyond Catering
10.2018 - 03.2019
Assistant Kitchen Manager
The Table Farmhouse Bakery
11.2014 - 10.2018
Associate of Science - Information Technology
Randolph Community College
Associate of Arts - Psychology
Randolph Community College
High School Diploma -
Randleman High School