Summary
Overview
Work History
Education
Skills
Timeline
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Henok Aderaye

Arlington,VA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Tech Support III

Insight Global Technology
Washington, DC
06.2022 - Current
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Answered use and repair questions via in-person, email and telephone requests.
  • Generated reports and updated files and documentation.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Organized bench supplies and performed inventory counts.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Field Enginer 4

Microsoft
Ashburn, VA
09.2021 - 06.2022
  • Replaced faulty or damaged network hardware components to improve performance.
  • Performed preventive maintenance of networking hardware and related software.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Met with departmental managers to discuss project status and determine action plans.
  • Read logs to identify and replace components.
  • Update the server BIOS,CPLD,CERBRUS Firmware. If file is not on the rack uploaded the file using WinSCP.
  • Configure new switch.
  • Patch the linux VM when new patches releases.
  • Led tasks on CPU and DIMM project.

Data Center Technician

Amazon
Ashburn, VA
11.2020 - 03.2021
  • Upgraded internal system components, CPUs, memory, hard drives and network cables.
  • Ran hardware diagnostics to detect and replace failing parts.
  • Installed, configured and tested new servers, workstations, software and peripherals.
  • Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
  • Updated firmware and hardware to conduct regular server maintenance.
  • Documented processes and kept event logs,
  • Developed standards and procedures for carrying out system and network operations.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.

Helpdesk Support Engineer

BACKApps
Springfield, VA
02.2016 - 11.2020
  • Worked with external departments to affect [Type] improvements.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Oversaw daily performance of computer systems.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Collected, analyzed and reported on data for use in operational planning.
  • Assessed issues to determine appropriate troubleshooting methods for remediation.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

Education

Some College (No Degree) - Computer Networking And Telecommunications

Northern Virginia Community College
Alexandria, VA

Skills

  • Troubleshooting Network Issues
  • Collaborative Team Player
  • Multitasking and Prioritization
  • Technical Troubleshooting
  • Hardware and Software Repair
  • Customer Service Support
  • Mobile Device Repair
  • Account Administration
  • Microsoft Windows and Office
  • Microsoft Certification
  • Teamwork and Collaboration
  • Organizational Skills
  • System Maintenance and Repair
  • Computer System Diagnostics Software
  • System Configuration
  • LAN and WAN Assessment
  • VoIP Installation
  • Online Chat Support
  • Hardware and Software Configuration
  • Security Certification
  • CCNA Certification
  • MCSA Certification SQL 2016 administrating SQL Database infrastructure & provisioning SQL database

Timeline

Tech Support III

Insight Global Technology
06.2022 - Current

Field Enginer 4

Microsoft
09.2021 - 06.2022

Data Center Technician

Amazon
11.2020 - 03.2021

Helpdesk Support Engineer

BACKApps
02.2016 - 11.2020

Some College (No Degree) - Computer Networking And Telecommunications

Northern Virginia Community College

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Henok Aderaye