John C. Kyryczenko
Hampton,NJ
Summary
Highly skilled and detail-oriented PC technician with extensive experience in troubleshooting, diagnosing, and repairing computer systems. Proficient in hardware and software installations, upgrades, and maintenance. Strong knowledge of operating systems, network protocols, and security measures. Excellent problem-solving abilities and a customer-focused approach. Dedicated to delivering timely and effective solutions to ensure optimal system performance and user satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Support Tech III
AM BEST
01.2006 - Current
- Support Services P/C, Part of a team maintaining a user base of 600+ on-site and 150+ remote assisting with our international office’s desktop, laptop and mobile devices
- Life cycle management for PC, Laptops, Printers , Copiers a
- Ensure that all support requests are properly documented and resolved in a timely manner
- Update System Support Team’s Knowledge Base
- Part of a team maintaining a user base of 600+ on-site and 150+ remote assisting with our international office’s desktop, laptop and mobile devices
- Assuring users are current with hardware, OS’s and patches
- Troubleshooting problems with users’ technical assistance in person, via phone, email, or other remote support tools
- Keeping user access and resources available through use of Microsoft AD and Acure
- Participating in OS rollouts using RIS, WDS and Autopilot
- Maintaining mobile communication for users through the use of I Phone solution, with the use of AirWatch, Smarsh
- Intune
- Technical contact for 350 employees Verizon accounts
- Maintaining vendor relations and specifications for network campus-wide printing solutions
- Providing remote access for users through multiple VPN appliance utilizing Pulse, Azure and Citrix
- Implemented MFA with Duo and Microsoft Authenticator
Printer Repair Technician - Independent Consultant
GTS Copier Services, LLC
01.2003 - 01.2006
- Perform diagnostic assessments to identify printer hardware and software issues
- Repair or replace defective printer components, such as printheads, rollers, or control panels
- Install and configure printer drivers, software applications, and firmware updates
- Troubleshoot and resolve printing errors, connectivity issues, and paper feed problems
- Conduct routine maintenance tasks, including cleaning, calibration, and adjustment of printers
- Provide technical support and guidance to customers, both in-person and remotely
- Keep accurate records of repairs, services performed, and parts used
- Advise customers on printer usage best practices, maintenance, and optimization
Computer Support Representative
MATTHIJSSEN INC
01.1995 - 01.2003
- Configured and installed personal computer systems and printers for small and mid-size companies throughout northern New Jersey
- Provided service to clients for Compaq, Hewlett Packard, IBM and IBM compatible systems both on-site and depot
- Troubleshot and repaired personal computers and Hewlett Packard laser printers
- Troubleshot and provided network and file server diagnostics
- Provided telephone support to clients, as well as software and operating system training
- Analyzed and resolved customer needs by identifying problems, researching solutions and communicating findings
- Supported Y2K testing and implementation
Support Staff
SUMMIT CHILD CARE INC
01.1991 - 01.1995
- Maintained computers, printers, and office machines for five sites
- Maintained company cars and buses
- Coordinated transportation of children
Education
High School Diploma -
Watchung Hills Regional High School
Warren Township, NJ1984
Skills
- GENERAL KNOWLEDGE
- Microsoft Products, Adobe Products, IBM Notes, Laptop Cop, AirWatch, Smarsh, Spector 360, Layton Service Desk, Landsweeper, Ghost, TeamViewer, iPhones, iPads, Surfaces tablets, Androids, Ricoh MFP’s, HP printers Cannon printers
- Mobility Devices
- Hardware Repair
- Technical Support and Assistance
- Creative Issue Resolution
- Diagnose Faults
- Microsoft Windows and Office
- Auditing Service Requests
- Voice and Data Service Migration
- Training Material Development
- Defect Analysis and Resolution
- Emergency Service Coordination
- Technical Installations
- Microsoft Certification
- Repair Expertise
- PC Support
- Computer Hardware Knowledge
- Troubleshooting
- Troubleshooting Network Issues
- Hardware Evaluation
- Friendly and Patient
- Issue Resolution
- Technical Support Background
- Customer Communication and Empathy
- Issue and Resolution Tracking
- Configuring Devices
- Application Support
Certification
Certified: A+, MCP, HP, Lexmark and Lenovo, Dell
Timeline
Support Tech III
AM BEST
01.2006 - Current
Printer Repair Technician - Independent Consultant
GTS Copier Services, LLC
01.2003 - 01.2006
Computer Support Representative
MATTHIJSSEN INC
01.1995 - 01.2003
Support Staff
SUMMIT CHILD CARE INC
01.1991 - 01.1995
High School Diploma -
Watchung Hills Regional High School
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