REAGAN CASTILLO
Allen
Summary
Throught my time in high-school I was always looking for ways to improve myself in sports playing football my whole life and in the real world where I knew soon I would be working hard for myself and my future. All so I could have a head start in life leaving high school to help become successful later in life. When I applied to Chick-fil-A I applied that same hard work and dedication from high school, sports, and previous yard working jobs I did with my father. And used that to be able to get the job, and then in a little over 4 months started training people and a year after that became a team captain. And now I am leading and training team members, Improving the restaurant in the front of the house by creating inviting environments for guests and pushing to increase sales in any major or minor way possible. As well working in the kitchen or as we call the heart of the house, to make sure of a clean food safe environment, cooking and serving the best quality food we can provide. As well using all of these things in life I have attended college at Collin college to pursue my career further studying business and all the works behind owning and managing a business so that one day I can run a business of my own.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
TEAM CAPTAIN
Chick-fil-A
Allen
06.2023 - Current
- Direct team members and trainers to maximize operational efficiency and enhance service delivery.
- Oversaw comprehensive knowledge of all restaurant roles, including front of house, back of house, catering, and delivery operations.
- Facilitated restaurant deliveries to maintain high standards of service and responsiveness.
- Working for a clean and safe environment in the workplace that benefits both team members and guests of the restaurant.
Education
Associate of Applied Business - Business Administration
Collin County Community College
Plano, TX 01.2025 - 02.2026
Highschool - Student, Student Athlete, Spanish
Allen Highschool
AllenSkills
- Creative Thinking
- Working with others
- General hard worker
- Patience
- Managing
- General Knowledge
- Speed in Service
- Supporting
- Influencing others
- Motivation techniques
- Feedback delivery
- Cross-functional coordination
- Team building
- Problem-solving
- Attention to detail
- Organizational skills
- Excellent communication
- Teamwork
- Task prioritization
- Team collaboration
- Professionalism
- Professional demeanor
- Customer service
- Time management
- Project management
- Conflict resolution
- Operational efficiency
- Team leadership
- Effective communication
- Sales techniques
- Coaching strategies
- Problem-solving aptitude
- Adaptability
- Continuous improvement
- Time management abilities
- Adaptability and flexibility
- Team representation
- Teamwork and collaboration
- Sales development
- Sales strategy
- Sales goals attainment
- Staff training
- Goal setting
- Decision-making
- Relationship building
Hobbies and Interests
- Micro construction projects / trying to build furniture.
- Fishing, Camping, and various Outdoor activities.
- When given free time I like to spend it with friends and family.
- Film/ Cinema Enthusiast (it’s a dream of mine to become a director one day).
Awards
- Promotion to Team Captain
- High School Diploma
- Certificate of Significant Improvement (award I received during highschool)
Languages
Spanish
Limited
Timeline
Associate of Applied Business - Business Administration
Collin County Community College
01.2025 - 02.2026
TEAM CAPTAIN
Chick-fil-A
06.2023 - Current
Highschool - Student, Student Athlete, Spanish
Allen Highschool