Summary
Overview
Work History
Education
Skills
Leadership Community Service
Timeline
Generic

Brian Maldonado

Piscataway,NJ

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

5
5
years of professional experience

Work History

Tier Level 1 Tech Support

Verizon Wireless
09.2022 - 09.2023
  • Reduced call wait times by effectively prioritizing and managing Tier 1 technical support tasks.
  • Improved customer satisfaction by providing timely and efficient technical support for software and hardware issues.
  • Enhanced team productivity by sharing knowledge of industry best practices and emerging technologies.
  • Collaborated with cross-functional teams to resolve complex technical issues, ensuring customer satisfaction.
  • Documented resolutions in a concise manner, contributing to the improvement of the internal knowledge base.
  • Delivered exceptional customer service through active listening and empathetic problem-solving techniques.
  • Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
  • Streamlined troubleshooting processes for faster resolution times, enhancing overall client experience.

Shift Lead

Dollar General
06.2020 - 02.2021
  • Normal Cashier Duties
  • Assisted Assistant Manager with creating weekly shifts
  • Accounted for Freight/Truck Loads
  • Stocking/Shelving Merchandise
  • Deposit Stores Weekly Earnings.

Cashier

Bealls Outlet
12.2019 - 03.2020
  • Made sure that the floor (clothes on the racks) were presentable and neat
  • Provided kind and helpful customer service at the register
  • Accounted for counting money and boxes as well as stocking them.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.

Dishwasher

Cafe Panuzzo’s
06.2018 - 09.2018
  • Maintained kitchen, silverware, and dishware clean
  • During busy hours, I assisted the line chef by preparing kitchen area with meal ingredients.

Education

High School Diploma -

Paul J. Hagerty High School
Oviedo, FL
05.2019

Skills

  • Bilingual (Spanish)
  • Customer service
  • Troubleshooting
  • Communication
  • Organization
  • Network configuration
  • Microsoft Windows and Office
  • Windows 10
  • Troubleshooting Network Issues
  • Online Chat Support
  • Service support

Leadership Community Service

Oviedo Babe Ruth, Oviedo, FL, 09/2016-04/2019, Coached youth baseball players within the ages of 10-15 years old. Managed multiple baseball teams such as, the Oviedo Arsenal, Oviedo Yankees, & Oviedo Mariners. Individual coaching sessions with youth baseball players to help perfect their skills.

Timeline

Tier Level 1 Tech Support

Verizon Wireless
09.2022 - 09.2023

Shift Lead

Dollar General
06.2020 - 02.2021

Cashier

Bealls Outlet
12.2019 - 03.2020

Dishwasher

Cafe Panuzzo’s
06.2018 - 09.2018

High School Diploma -

Paul J. Hagerty High School

Similar Profiles

CREATE PROFILE
Brian Maldonado