Bailey Sloan
Bowling Green,KY
Summary
I am a marketing and hospitality professional with experience in marketing, event planning, guest services, operations, and team leadership. In my current role as a Marketing Specialist, I develop and coordinate promotions across four properties, managing projects from the initial idea through execution. I work closely with management, creative teams, purchasing, and finance while managing budgets, promotional materials, rules, paperwork, and event execution.
My background in guest services management and wedding planning has strengthened my skills in communication, organization, problem-solving, budgeting, and multitasking. It has also given me experience in managing people, schedules, trainings, and incentive based programs. I enjoy creating engaging experiences, working with others, and turning ideas into successful events and promotions.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Marketing Specialist
The Mint Gaming Hall
Franklin, KY
03.2025 - Current
- Create a monthly calendar of promotions for 4 different properties for guests including but not limited to drawings, hot seats, events, giveaways, and guest incentives
- All 4 properties have different budgets and different needs so the promotions must fit the individual properties
- Collaborated with general managers to align promotion budgets and themes with property standards
- I translate these promotions into job sheets which I then send to our creative agency who create newsletters and postcards
- I write the rules for all promotions and create prize sheets and acceptance forms for all properties
- I work with our graphic design team to create the envelope inserts, magnets, or any other miscellaneous needs for promotions for all properties
- Coordinated preparation of promotions and trained staff on execution to ensure smooth operation
- Developed spreadsheets for finance detailing monthly promotional giveaways to track expenses
Guest Service Assistant Manager
The Mint Gaming Hall
Franklin
03.2022 - 03.2025
- Handle both positive and negative guest interactions, making sure that issues are resolved, and guests are kept content.
- Create and monitor incentive programs for the staff that help maintain our numbers while boosting employee morale.
- Acquired quotes and created purchase orders, coordinating with finance and marketing departments to fulfill operational needs.
- Maintain coaching logs and deliver progressive discipline when necessary.
- Resolved guest interactions, addressing concerns and ensuring guest satisfaction through effective communication and support.
- Scheduling for staff to make sure we are accurately covered for business volumes and to accommodate PTO requests and call out when applicable.
- Delivered employee evaluations, assessing skill levels and identifying opportunities for growth and advancement.
- Review and edit promotional rules as needed as well as write announcements for the staff to make about the monthly promotions based on the rules.
- Establish lines of communication between upper management, other Assistant Managers, and the Guest Service Associates.
- Maintained detailed logs of cash and non-cash prizes awarded during promotional events for record-keeping.
Weddings planning
Mark and Mary Alice Hojna
Woodburn, Kentucky
08.2022 - 03.2023
- Planned and coordinated wedding for guest list of 150 people.
- Served as the point of contact for catering, DJ, officiant, florist, photographer, venue owner, and bridal party.
- Created place settings and centerpieces for guest and bridal tables.
- Determined venue layout to accommodate guests, DJ, Dance floor, cake table, and s'mores bar.
- Maintain the wedding budget to make sure the bride and groom were able to have the wedding they desire while staying with in there means.
- Maintain the wedding budget to make sure the bride and groom were able to have the wedding they desire while staying within their means.
- Facilitated decision-making process, keeping couple focused and aligned to ensure smooth execution of wedding plans.
- Delegated tasks to assistants throughout setup and breakdown of the events.
- Hosted weekly meetings with the bride and groom leading up to the event to finalize decisions and adjustments.
Players Club Attendant
The Ming Gaming Hall
Franklin
08.2020 - 03.2022
- Provided information about establishment, including department locations, employee roles, and services offered to support guest inquiries.
- Interacted with customers professionally by phone, email, or in-person to answer questions and direct individuals to desired locations to enhance team efficiency.
- Input data relevant to guest's accounts including adjusting free play, adding promotions, and reprinting cards.
- Collaborated with team to verify account information and keep members informed on promotions and issues, ensuring seamless operations during shifts.
Wedding planner
Matt and Emily Richie's Wedding
Bowling Green, Kentucky
02.2021 - 04.2021
- Created a guest list, sent out invitations and RSVPs, and created a systematic finalized guest list of those who are coming in order to determine number of seats needed, create the seating arrangements, and determine number of head for food and beverage purposes.
- Created a schedule of events from the cocktail hour before the ceremony to the end of the reception including timing, songs, and staging.
- Obtained estimates for tables, chairs, and a dance floor, then selected the best option within the budget.
- Obtained estimates for tables, chairs, and a dance floor to evaluate options within budget.
- Planned entire COVID-safe wedding in 64 days while managing 15 college credit hours and full-time job.
Education
Bachelor of Science - Hospitality Management
Western Kentucky University
Bowling Green, KY 08.2017 - 05.2021
Skills
- Marketing strategy
- Promotion planning
- Promotion coordination
- Event coordination
- Budget management
- Spreadsheet development
- Data analysis
- Scheduling
- Guest satisfaction
- Conflict resolution
- Strategic planning
Timeline
Marketing Specialist
The Mint Gaming Hall
03.2025 - Current
Weddings planning
Mark and Mary Alice Hojna
08.2022 - 03.2023
Guest Service Assistant Manager
The Mint Gaming Hall
03.2022 - 03.2025
Wedding planner
Matt and Emily Richie's Wedding
02.2021 - 04.2021
Players Club Attendant
The Ming Gaming Hall
08.2020 - 03.2022
Bachelor of Science - Hospitality Management
Western Kentucky University
08.2017 - 05.2021