Bailey Strickland
Sparta,NC
Summary
Customer-focused professional with a background in customer service roles as well as educational. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously. Proven track record of consistently improving processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teacher Aide
The Learning Tree Childcare Center
Sparta, NC
11.2024 - Current
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Managed children's behavior in the classroom by establishing and enforcing rules.
- Encouraged children to participate in developmentally appropriate activities.
- Demonstrated good communication skills not only with the children, but also with the parents and other staff members.
Sales Associate
Dollar General
Ennice, NC
07.2023 - 03.2024
- Provided accurate information about products, prices and services.
- Prepared merchandise for purchase or rental.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Practiced good customer service when assisting or checking out each customer.
Customer Service Representative
Results CX
Galax, VA
06.2021 - 03.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Communicated with customers remotely to provide information about products or services and take orders.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Alleghany High School
Sparta, NC06-2016
Skills
- Task-oriented
- Problem solving
- Curriculum development
- Customer service
- Effective communication
- Attention to detail
Certification
- Recognizing and Responding to Suspicions of Child Maltreatment. Date: February 18, 2025
- Fire Safety in Early Care & Education: Prevention and Response. Date: February 2,2025
- CPR & First Aid Certified. Date: January 29, 2025
Timeline
Teacher Aide
The Learning Tree Childcare Center
11.2024 - Current
Sales Associate
Dollar General
07.2023 - 03.2024
Customer Service Representative
Results CX
06.2021 - 03.2022
High School Diploma -
Alleghany High School
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