Bailey Sullivan
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Dockworker
Amazon
11.2023 - 12.2023
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Optimized storage space utilization by strategically arranging pallets and containers within the dock area.
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Server
Molly's LaCasita
08.2023 - 09.2023
- Increased sales significantly by upselling higher-end products to customers.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Registered Nurse
Wallace Plastic Surgery Group
09.2022 - 06.2023
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Audited charts and reviewed clinical documents to verify accuracy.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
Registered Nurse
University Plastic Surgeons
05.2022 - 08.2022
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients progress toward reaching established goals of care.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse
Fresenius Dialysis Center
02.2021 - 11.2021
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
Staff Nurse
Methodist University Hospital
03.2018 - 07.2019
- Reduced medication errors through meticulous charting and double-checking dosages.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Skills Lab Teaching Assistant
University Of Tennessee Health Science Center
11.2016 - 12.2017
- Taught courses under guidance of senior instructors.
- Served as a mentor to new teaching assistants, sharing expertise and offering guidance on effective teaching strategies.
- Contributed to curriculum development initiatives, ensuring alignment with current educational standards and best practices.
- Maintained laboratory safety by demonstrating equipment and techniques.
Registered Nurse Extern
Methodist North Hospital
10.2016 - 12.2017
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Administered medications safely and accurately, adhering to best practice guidelines for medication management.
- Developed strong rapport with patients through active listening, empathetic communication, and person-centered care approaches.
- Recorded details regarding therapies to keep patient charts updated.
- Educated patients on nutrition, disease prevention and post-discharge care to support overall wellness.
Desk Attendant and Referee
UTHSC Fitness Center And Intramural
08.2015 - 03.2017
- Prepared reports on guest satisfaction levels and other metrics.
- Supported event planning efforts by coordinating room bookings and providing essential information to organizers as needed.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Server
Sharky's
09.2009 - 03.2013
- Increased sales significantly by upselling higher-end products to customers.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Red Robin
04.2006 - 09.2009
- Increased sales significantly by upselling higher-end products to customers.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Nursing
University of Tennessee Health Science Center
Memphis, TN12.2017
Associate of Science - Science
Southwest Tennessee Community College
Memphis, TN05.2015
Skills
- Inventory Control
- Materials Handling
- Mechanical Aptitude
- Warehouse Operations
- Computer Proficiency
- Teamwork and Collaboration
- Filing
- Inbound Call Management
- Call Documentation
- Dining area maintenance
- Reliable and Responsible
- Guest Seating
Timeline
Dockworker
Amazon
11.2023 - 12.2023
Server
Molly's LaCasita
08.2023 - 09.2023
Registered Nurse
Wallace Plastic Surgery Group
09.2022 - 06.2023
Registered Nurse
University Plastic Surgeons
05.2022 - 08.2022
Registered Nurse
Fresenius Dialysis Center
02.2021 - 11.2021
Staff Nurse
Methodist University Hospital
03.2018 - 07.2019
Skills Lab Teaching Assistant
University Of Tennessee Health Science Center
11.2016 - 12.2017
Registered Nurse Extern
Methodist North Hospital
10.2016 - 12.2017
Desk Attendant and Referee
UTHSC Fitness Center And Intramural
08.2015 - 03.2017
Server
Sharky's
09.2009 - 03.2013
Server
Red Robin
04.2006 - 09.2009
Bachelor of Science - Nursing
University of Tennessee Health Science Center
Associate of Science - Science
Southwest Tennessee Community College
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