Bailey Thompson
Warroad,MN
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
With a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
A strong background in technology-related roles. Proficient in software development, system administration, and technical support. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Paraprofessional
Warroad Elementary
Warroad, MN
11.2023 - 05.2024
- Provided guidance to students in the classroom setting.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Assisted teachers with planning and preparing lessons for students.
- Collaborated with special education staff to develop Individualized Education Plans.
- Administered assessments to determine student's academic performance levels.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Utilized effective communication strategies when interacting with diverse populations.
- Developed creative learning activities that engage all types of learners.
Global Customer Support Representative
Digikey
Thief River Falls, MN
09.2018 - 09.2023
- Provided technical support to customers via phone and email.
- Followed established policies and procedures while providing excellent customer service.
- Resolved customer inquiries in a timely manner.
- Verified accuracy of orders prior to shipment or delivery.
- Performed quality assurance checks on all customer support tickets handled.
- Processed refunds and credits when appropriate.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Collaborated with other departments to resolve customer issues quickly.
- Troubleshot technical problems using provided resources or third-party tools.
- Ensured compliance with company policies and procedures related to customer service operations.
- Identified opportunities to improve customer experience and suggested changes accordingly.
- Handled escalated customer service issues with professionalism and empathy.
- Created detailed reports of customer issues for further review.
- Developed relationships with customers through friendly interactions.
- Responded promptly to complaints or requests from customers.
- Collaborated with team members on projects aimed at improving customer satisfaction levels.
- Implemented process improvements for more efficient handling of customer queries.
- Performed administrative duties such as data entry, filing and document preparation.
- Monitored performance metrics related to customer satisfaction scores.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Developed strong relationships with customers by providing helpful advice and support.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Processed customer account changes with proprietary software.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Escalated calls to solve problems and drive customer satisfaction.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Troubleshot customer issues using remote access software tools.
- Shared knowledge with team to foster growth and collaboration.
- Documented, tracked and monitored customer issues in CRM to foster resolution.
- Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Conducted workflow analysis, space design or cost comparison analysis.
Education
Cosmetology, Nail Technician, And Esthetician License -
Professional Salon Academy
Bemidji, MN01-2016
High School Diploma -
Bagley High School
Bagley, MN01-2012
Some College (No Degree) -
Davita Dialysis
Fargo, NDSkills
- Clerical Support
- Crisis Intervention
- Progress Monitoring
- Group and individual instruction
- Calm and Patient Demeanor
- Study Skills Development
- Preparing Instructional Materials
- Life Skills Training
- Conflict resolution techniques
- Skill building support
- Computer Skills
- Data Collection
- Small Group and Individual Assistance
- Technology-based strategies
- Effective Communication
- Reporting Requirements
- Learning Strategies
- Crisis Management
- Individual Instruction
- Social integration
- Activity Planning
- Relationship Building
- IEP compliance
- Activity Oversight
- Small Group Instruction
- Schedule Management
- Educational assistance
- Documentation
- Special Education Support
Timeline
Paraprofessional
Warroad Elementary
11.2023 - 05.2024
Global Customer Support Representative
Digikey
09.2018 - 09.2023
Cosmetology, Nail Technician, And Esthetician License -
Professional Salon Academy
High School Diploma -
Bagley High School
Some College (No Degree) -
Davita Dialysis