Bailey Whittmore
Jacksonville,TX
Summary
Providing personable customer service while remaining professional with a proven track record at Austin Bank, excelling in complaint resolution and call handling. I effectively manage high call volumes while maintaining accuracy in service delivery. Committed to enhancing our customer experiences through proactive follow-up and support.
Overview
5
5
years of professional experience
Work History
Telephone Customer Service Representative
Austin Bank
Jacksonville, TX
11.2023 - Current
- Here at the Call Center, we provide above and beyond customer service over the phone for our customers and branches. We handle a little bit of everything on a day-to-day basis depending on our customer's needs whether that stems from deposit operation inquiries to electronic banking/debit card inquiries. We are the frontlines of the company when someone calls in the first impression is made with us. it is our responsibility to assist our customers and branches to the best our of ability using any and all resources.
- Resolved customer inquiries efficiently, providing accurate information on banking products and services.
- Managed high call volumes while maintaining exceptional customer satisfaction ratings.
- Assisted customers with account management, ensuring compliance with banking policies and procedures.
Barista
Scooters Coffee
Jacksonville, TX
04.2022 - 10.2023
- Delivered high-quality beverages consistently in fast-paced environment.
- Trained new team members on beverage preparation and customer service protocols.
- Maintained cleanliness and organization of workspace, ensuring compliance with health standards.
- Monitored inventory levels and assisted in restocking supplies to meet demand.
- Making a personable impression with customers through the window.
- Handling deposits and getting change from the bank as we did not have a manager at the time I was filling in for those tasks.
Customer Service Representative
Gourmet Gardens
Jacksonville, TX
11.2021 - 04.2022
- Resolved customer inquiries through phone, email, and chat channels, ensuring timely support.
- Processed orders and returns efficiently, maintaining accuracy in inventory management systems.
- Collaborated with team members to enhance customer satisfaction through improved service protocols.
- Travelled to different states and places to sale our wholesale product to new business customers.
- Entering customers tracking information in the system in regards to their orders.
Education
High School Diploma -
Empowerment
Jacksonville, TX05.2022
Skills
- Goal oriented
- Escalation handling
- Complaint resolution
- Follow-up calls
- Call handling
- Customer service
- Problem-solving skills
- Resolving issues
- Answering questions
- Customer support
Timeline
Telephone Customer Service Representative
Austin Bank
11.2023 - Current
Barista
Scooters Coffee
04.2022 - 10.2023
Customer Service Representative
Gourmet Gardens
11.2021 - 04.2022
High School Diploma -
Empowerment