Dorian Cornejo
Salinas,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level virtual health support specialist position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Telephone Customer Service Representative
Dish Tv
05.2011 - 08.2011
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Special Education Paraeducator
Salinas City Elementary School District
01.2017 - Current
- Support teacher in meeting the instructional, educational, behavioral, and social emotional needs of students with disabilities in the classroom
- Provide small group and/or individualized instruction to students with disabilities in accordance with the students' IEP
- Collects instructional and behavioral data for all objectives being taught for each student
- Implements Behavior Intervention Plans for students with disabilities
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered individual services and instruction support to students and coworkers.
- Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
- Maintained positive attitude and affirmatively communicated with each student.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
- Translated in [Language] during parent conferences and meetings.
- Implemented lessons initiated by teacher or related services personnel.
- Offered student support through special accommodations, extra assistance, and assessments.
- Aided special education teachers in delivering important services for individuals with exceptionalities.
Behavior Technician
PBS Corp
07.2024 - 12.2024
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Supported client using principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Medical Assistant
Clinica de Salud del Valle de Salinas
01.2007 - 01.2010
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
- Collect and prepare laboratory specimens
- Perform basic laboratory tests
- Instruct patients about medication and special diets
- Prepare patients for x-rays, blood work, and other procedures
- Take and record vital signs and medical histories
- Assist with minor surgical procedures
- Sterilize medical instruments
- Provide patient education on health maintenance and disease prevention
- Document patient care services by charting in patient and department records
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
Cashier/Server
The Grill Restaurant
04.2004 - 06.2005
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Receptionist
Calderon New & Used Tires
02.2002 - 02.2003
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Medical Assistant Certificate - Medical Assistant
Central Coast College
Salinas, CA12.2007
No Degree - General Studies
Hartnell College
Salinas, CA08-2005
High School Diploma -
Alisal High School
Salinas, CA01.2005
Skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Educational support
- Emotional support
- Daily lesson assistance
- Appointment scheduling
- Follow-up calls
- Payment processing
- Building rapport
- Language proficiency
- Answering questions
- Verbal and written communication
- Gathering information
- Spanish fluency
- EHR CRM system expert
- FLUENT IN [Spanish]
- Data gathering
- Call documentation skills
- Cash handling
- Customer service
- Data entry
- Interpersonal skills
- Inbound phone calls
- Calm disposition
- Goal oriented
Certification
- 40 hour RBT training certificate
- Medical Assistant Certificate
- Special Education Paraeducator
- Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Behavior Technician
PBS Corp
07.2024 - 12.2024
Special Education Paraeducator
Salinas City Elementary School District
01.2017 - Current
Telephone Customer Service Representative
Dish Tv
05.2011 - 08.2011
Medical Assistant
Clinica de Salud del Valle de Salinas
01.2007 - 01.2010
Cashier/Server
The Grill Restaurant
04.2004 - 06.2005
Receptionist
Calderon New & Used Tires
02.2002 - 02.2003
Medical Assistant Certificate - Medical Assistant
Central Coast College
No Degree - General Studies
Hartnell College
High School Diploma -
Alisal High School
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