Dorian Cornejo
Salinas,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level virtual health support specialist position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Telephone Customer Service Representative
Dish Tv
05.2011 - 08.2011
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Special Education Paraeducator
Salinas City Elementary School District
01.2017 - Current
- Support teacher in meeting the instructional, educational, behavioral, and social emotional needs of students with disabilities in the classroom
- Provide small group and/or individualized instruction to students with disabilities in accordance with the students' IEP
- Collects instructional and behavioral data for all objectives being taught for each student
- Implements Behavior Intervention Plans for students with disabilities
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered individual services and instruction support to students and coworkers.
- Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
- Maintained positive attitude and affirmatively communicated with each student.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
- Translated in [Language] during parent conferences and meetings.
- Implemented lessons initiated by teacher or related services personnel.
- Offered student support through special accommodations, extra assistance, and assessments.
- Aided special education teachers in delivering important services for individuals with exceptionalities.
Behavior Technician
PBS Corp
07.2024 - 12.2024
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Supported client using principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Medical Assistant
Clinica de Salud del Valle de Salinas
01.2007 - 01.2010
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
- Collect and prepare laboratory specimens
- Perform basic laboratory tests
- Instruct patients about medication and special diets
- Prepare patients for x-rays, blood work, and other procedures
- Take and record vital signs and medical histories
- Assist with minor surgical procedures
- Sterilize medical instruments
- Provide patient education on health maintenance and disease prevention
- Document patient care services by charting in patient and department records
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
Cashier/Server
The Grill Restaurant
04.2004 - 06.2005
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Receptionist
Calderon New & Used Tires
02.2002 - 02.2003
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Medical Assistant Certificate - Medical Assistant
Central Coast College
Salinas, CA12.2007
No Degree - General Studies
Hartnell College
Salinas, CA08-2005
High School Diploma -
Alisal High School
Salinas, CA01.2005
Skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Educational support
- Emotional support
- Daily lesson assistance
- Appointment scheduling
- Follow-up calls
- Payment processing
- Building rapport
- Language proficiency
- Answering questions
- Verbal and written communication
- Gathering information
- Spanish fluency
- EHR CRM system expert
- FLUENT IN [Spanish]
- Data gathering
- Call documentation skills
- Cash handling
- Customer service
- Data entry
- Interpersonal skills
- Inbound phone calls
- Calm disposition
- Goal oriented
Certification
- 40 hour RBT training certificate
- Medical Assistant Certificate
- Special Education Paraeducator
- Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Behavior Technician
PBS Corp
07.2024 - 12.2024
Special Education Paraeducator
Salinas City Elementary School District
01.2017 - Current
Telephone Customer Service Representative
Dish Tv
05.2011 - 08.2011
Medical Assistant
Clinica de Salud del Valle de Salinas
01.2007 - 01.2010
Cashier/Server
The Grill Restaurant
04.2004 - 06.2005
Receptionist
Calderon New & Used Tires
02.2002 - 02.2003
Medical Assistant Certificate - Medical Assistant
Central Coast College
No Degree - General Studies
Hartnell College
High School Diploma -
Alisal High School
Similar Profiles
JAYANTA KUMAR NAYAKJAYANTA KUMAR NAYAK
Field Operation Manager at Dish TVField Operation Manager at Dish TV
Sourav SouravSourav Sourav
Call Center Customer Service Representative at Dish TvCall Center Customer Service Representative at Dish Tv
Bhaskar BiswasBhaskar Biswas
Customer Service Associate at Dish TvCustomer Service Associate at Dish Tv