Deborah Garcia
San Antonio,TX
Summary
Experienced professional with a background in customer service and team leadership. Skilled in coaching staff, managing schedules, and maintaining quality standards while supporting accurate documentation and strong member service. Brings dependable communication and a focus on operational consistency.
Overview
15
15
years of professional experience
Work History
Telephone Customer Service Representative
USAA Insurance
San Antonio, Texas
03.2024 - 03.2025
- Managed USAA member phone inquiries on insurance coverage and account issues to support clear, accurate service.
- Handled customer questions and concerns with consistent focus on service quality expectations and performance standards.
- Clarified policy terms, billing choices, and payment plans to guide informed member decisions.
- Protected confidential coverage details by verifying member identity before disclosure.
- Developed insurance quotes using carrier rating tools and agency procedures to support timely policy review.
- Recommended tailored product options to policyholders and prospective clients to strengthen coverage alignment.
Quality Inspection Team Leader
Toyota Motor Manufacturing
San Antonio, Texas
10.2009 - 05.2023
- Completed daily quality assurance duties to provide feedback for improvements.
- Trained new staff on procedures, safety rules, and quality standards.
- Led daily team operations across shifts and work assignments.
- Delegated daily tasks to team members to optimize group productivity.
- Coordinated schedules, task priorities, and coverage with supervisors.
- Maintained a positive work environment that promoted collaboration between team members.
- Supported process improvements through staff coaching and cross-training.
- Communicated company expectations and policy updates to team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Harlandale High School
San Antonio, TX05-1983
Skills
- Insurance knowledge
- Policy verification
- Billing documentation
- Customer service excellence
- Incoming call management
- Call documentation
- Data entry accuracy
- Verbal and written communication
- Effective communication skills
- Relationship development
Timeline
Telephone Customer Service Representative
USAA Insurance
03.2024 - 03.2025
Quality Inspection Team Leader
Toyota Motor Manufacturing
10.2009 - 05.2023
High School Diploma -
Harlandale High School