Anne Luyber

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Answered over 100 calls per shift to meet fast-paced call center demands.
• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Maintained up-to-date knowledge of product and service changes.

Met quotas for cold, active and inactive calls, with over 30-40 calls completed on average days.

• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Set up and updated customer accounts and researched questions using multiple computer systems.
• Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
• Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
• Worked with the marketing department to gather information to determine which directories would benefit and grow the customers businesses.
• Worked with the art department to design several ads for the customers based on their needs.