Theresa Rodriguez
San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Telephone Customer Service Representative
Frost Bank
08.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Exceeded performance targets by consistently handling a high volume of calls with accuracy and professionalism.
- Streamlined issue resolution processes, leading to quicker response times for customers in need of assistance.
- Increased customer loyalty by offering tailored solutions based on individual needs and preferences.
Sales Representative
James Avery Artisan Jewelry
04.2022 - 08.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Campus Testing Coordinator
University Of Texas At San Antonio
11.2020 - 09.2021
- Assisted in the creation of a comprehensive test preparation program, offering targeted support to students seeking additional help.
- Developed guidelines for ethical conduct during exams, promoting an environment of integrity within the testing center community.
- Implemented technology solutions to streamline data collection and analysis related to student performance on assessments.
- Contributed to the development of department goals and initiatives by participating actively in planning meetings and discussions.
Education
Bachelor of Arts - Political Science
The University of Texas At San Antonio
San Antonio, TX12.2023
High School Diploma -
Cypress Ridge High School
Houston, TX06.2019
Skills
Goal-Oriented
Complaint resolution
Time Management
Multitasking
Verbal and written communication
Communicating with clients
Product Knowledge
Timeline
Telephone Customer Service Representative
Frost Bank
08.2023 - Current
Sales Representative
James Avery Artisan Jewelry
04.2022 - 08.2023
Campus Testing Coordinator
University Of Texas At San Antonio
11.2020 - 09.2021
Bachelor of Arts - Political Science
The University of Texas At San Antonio
High School Diploma -
Cypress Ridge High School
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