Bailey Woodrell
Amarillo,TX
Summary
Authorized to work in the US for any employer. Organized and dependable Amazon candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Call Center Agent
Amazon.com
Austin, TX
06.2021 - Current
- Helping business Amazon customers manage their account in the United States and Canada
- Helping retail customers with multiple issues regarding their account
- Locating and assisting customers with orders
- Researching invoices to answer customer questions
- Validating security verification before accessing customer accounts
- Paraphrasing customers issues and having a friendly tone of voice with every one
- Facilitating business needs working overtime when needed
- Engage in inbound and outbound calls with consumers looking to compare insurance rates
- Ask them qualifying questions and encourage them to speak with one of the insurance agents in our network who will help them to purchase insurance
- Make outbound follow up calls, inquiring about the consumer's purchasing experience and making sure their needs were met
- Help consumers get connected with the right agent and record information about their purchasing experience
- Communicate with the management team on a regular basis to discuss personal performance
- Conflict resolution.
Sales Advocate/ Customer Service Representative
Cricket Wireless Authorized Dealer
Amarillo, TX
05.2018 - 06.2021
- Activating and pointing customers in the right direction of what they need
- Dealing with customer service issues
- Maintaining cleanliness of the store
- Making sure customers leave happy and satisfied
- Identify the customer’s needs and make sure they are getting the best deal for them
- Following up with customers by actively listening to their needs.
Sales Associate/ Assistant Manager/ Customer Service Representative
Maurices
Amarillo, TX
08.2015 - 04.2018
- Cash handling and making deposits
- Helping customers with their needs from when they arrive at the store to when they leave
- Making sure employees are following the company guide lines
- Paperwork for the morning and evening
- Stocking and receiving freight as needed
- Managing my team to hit our goal for the day
- Performed customer service surveys.
Education
Some College - Human Services
Post University
Waterbury, CT 08.2021 - Current
High School Diploma -
Amarillo High School
Amarillo, TX 08.2013 - 05.2017
Skills
Cash Handling (5 years)undefined
Timeline
Some College - Human Services
Post University
08.2021 - Current
Call Center Agent
Amazon.com
06.2021 - Current
Sales Advocate/ Customer Service Representative
Cricket Wireless Authorized Dealer
05.2018 - 06.2021
Sales Associate/ Assistant Manager/ Customer Service Representative
Maurices
08.2015 - 04.2018
High School Diploma -
Amarillo High School
08.2013 - 05.2017
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