Desired Job Title
Consumer Tech Support SpecialistAudiology assistant/office managerAudiology AssistantWork Type
Full TimePart TimeLocation Preference
HybridLocation: Rockford, ILChicago, IL
Open to relocation: Yes
Open To Work
Verified
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Bailey Wulf
Rockford,IL
Work Preference
Summary
Certified advanced technical support specialist with experience delivering top-tier customer service. Bringing several years of comprehensive helpdesk expertise for various products and services. A skilled communicator adept at engaging customers, identifying issues, troubleshooting, and simplifying steps to resolve technical problems efficiently.
Overview
8
8
years of professional experience
Work History
Consumer Tech Support Specialist
GN ReSound
Bloomington, MN
08.2022 - Current
- Handled average of 20+ calls daily in fast-paced call center environment, ensuring timely customer support.
- Responded to end users via email and phone for troubleshooting, providing effective solutions to enhance user experience.
- Managed callback system and relationship-based support to maintain customer satisfaction and streamline communication.
- Gained proficiency in navigating most mobile devices and all ReSound devices.
- Consistent product testing for the possibility of any issues with ReSound devices.
- Completed phone pro training to enhance customer service skills.
- Participated in knowledge checks to inform team of any technical updates. Nuances involved with ReSound devices.
Audiology assistant/office manager
Luxe tone Hearing Studio
Rockford, IL
08.2021 - 08.2022
- Covering and working at the front desk, greeting patients and taking payment.
- Handled phone calls and scheduled appointments professionally while interacting with patients and insurance providers to streamline patient flow.
- Coordinated with healthcare providers to facilitate patient care to ensure successful patient interaction and functionality.
- Troubleshot hearing devices and performed cleanings to ensure optimal device performance for patients.
- Maintain front lobby and office area, check in devices and send and ship out mail.
Audiology Assistant
Hearing Health Center
Highland Park, IL
05.2018 - 04.2020
- Collaborated with audiologists regarding hearing aid troubleshooting.
- Communicated effectively with patients regarding proper hearing aid insertion, routine cleaning, and basic hearing aid care.
- Coordinated with major hearing aid manufacturers to place timely stock and patient-specific orders.
- Managed stock inventory for hearing devices, accessories, and necessary parts to ensure availability for patients.
- Consistently scheduled patients and covered phones. Worked on the phone on a regular basis with patients as well as manufacturers in a fast-paced environment.
- Streamlined patient and location records to improve operational efficiency and data accessibility. for patients and locations for the company overall.
Education
Bachelor of Science - Communication Disorders
Northern Illinois University
Dekalb, IL05-2018
High school diploma -
Antioch Community High School
Antioch, IL06-2013
Skills
- Technical troubleshooting
- Troubleshooting and diagnosing
- Device integration
- Customer support
- Customer relationship management
- Salesforce
- Zendesk
- Amazon Connect
- Patient scheduling
- Scheduling software
- Microsoft Office suite
- Application support
- Problem solving
- Team collaboration
- Communication skills
Timeline
Consumer Tech Support Specialist
GN ReSound
08.2022 - Current
Audiology assistant/office manager
Luxe tone Hearing Studio
08.2021 - 08.2022
Audiology Assistant
Hearing Health Center
05.2018 - 04.2020
Bachelor of Science - Communication Disorders
Northern Illinois University
High school diploma -
Antioch Community High School