Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Carpenter

Galloway

Summary

Dynamic Customer Support Specialist with a proven track record at Dish Network Corp, excelling in technical troubleshooting and conflict resolution. Recognized for outstanding sales performance and delivering exceptional customer satisfaction through effective communication and problem-solving skills. Committed to leveraging product knowledge to enhance customer experiences and drive results.

Overview

16
16
years of professional experience

Work History

Customer Support Specialist / Tech Support

Dish Network Corp
Columbus
10.2009 - 06.2025
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Administered technical support to customers by troubleshooting problems experienced with their television or satellite.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Excellent, award-winning sales.

Education

High School Diploma -

East High School
Columbus, OH
06-1977

Skills

  • Technical troubleshooting
  • Product knowledge
  • Customer support
  • Sales techniques
  • Communication skills
  • Conflict resolution

Timeline

Customer Support Specialist / Tech Support

Dish Network Corp
10.2009 - 06.2025

High School Diploma -

East High School

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