OCTAVIA LOVE
Apopka,FL
Summary
Committed Customer Service Specialist with over 8 years of experience delivering exceptional support in healthcare and technology sectors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Specialist - Tech Industry
Multiple SaaS / Tech Support Roles
01.2018 - Current
- Delivered troubleshooting support for applications, platforms, and devices.
- Processed support tickets using Zendesk, Salesforce, and similar tools.
- Guided customers through technical issues, setup, and product usage.
- Achieved or surpassed KPIs for response time and satisfaction scores.
Customer Service Representative - Healthcare
TTEC
Orlando, Florida
01.2017 - 01.2022
- Assisted patients with scheduling, insurance verification, and billing questions.
- Delivered high-empathy support during stressful or sensitive situations.
- Managed high call volume with accuracy and HIPAA compliance.
- Updated patient charts and coordinated care with medical teams.
Education
High School Diploma -
Edgewatwer High School
Apopka, FL07-2016
Skills
- Customer support
- Healthcare and insurance expertise
- Patient scheduling and EMR systems
- Technical troubleshooting
- CRM proficiency
- Conflict resolution
- HIPAA compliance
Certification
- HIPAA Compliance Training
- Customer Service Excellence Certificate
- Technical Support Fundamentals (optional)
Timeline
Customer Support Specialist - Tech Industry
Multiple SaaS / Tech Support Roles
01.2018 - Current
Customer Service Representative - Healthcare
TTEC
01.2017 - 01.2022
High School Diploma -
Edgewatwer High School