Overview
Work History
Education
Skills
Certification
Timeline
Generic

DHRUV SONCHHATRA

Castle Hayne,NC

Overview

1
1
Certification
9
9
years of professional experience

Work History

Sr. Customer Support Representative & Tech Support

Rapid India Logistics
Mumbai
06.2023 - 11.2025
  • Resolved customer inquiries effectively, contributing to an enhanced service experience.
  • Investigated and resolved delivery issues, leading to increased customer satisfaction.
  • Ensured customer satisfaction and efficient service delivery.
  • Delivered exceptional service in logistics and transportation, resulting in positive customer feedback.
  • Coordinated with operations teams.
  • Maintained accurate records.
  • Recorded and monitored shipments for accurate tracking.

Senior Car Sales Executive

Volkswagen Mumbai West
Mumbai
05.2017 - 10.2020
  • Automotive Sales & Negotiation
  • New & Used Vehicle Sales
  • Lead Generation & Follow-Up
  • Utilized CRM to manage customer interactions and strengthen relationships
  • Sales Target Achievement
  • Vehicle Demonstrations & Test Drives
  • Financing & Payment Discussions
  • Closing Techniques
  • Addressed and resolved customer complaints to enhance satisfaction and loyalty

Education

Bachelor of Commerce - Chhattisgarh

ISBM
Chhattisgarh
04-2023

Diploma - 3D Animation

Fx School
Andheri, MH
02-2017

Skills

  • CRM systems
  • Shipment Tracking & Monitoring
  • Technical troubleshooting
  • Issue resolution
  • Incident resolution
  • Customer Service Excellence
  • Sales Target Achievement
  • Closing Techniques
  • Customer Retention
  • Sales Team Mentoring
  • Record management
  • Microsoft Office (Word, Excel, Outlook)
  • Visual Communication
  • Digital Design
  • Graphic Design
  • Communication and negotiation skills
  • Attention to detail
  • Customer relationship management

Certification

  • Corporate Finance Institute:Introduction To Banking
  • Google IT Support Certificate
  • Anthropic:Claude 101
  • Anthropic AI Fluency:Framework & Foundation

Timeline

Sr. Customer Support Representative & Tech Support

Rapid India Logistics
06.2023 - 11.2025

Senior Car Sales Executive

Volkswagen Mumbai West
05.2017 - 10.2020

Bachelor of Commerce - Chhattisgarh

ISBM

Diploma - 3D Animation

Fx School
DHRUV SONCHHATRA