Cinthia Parada
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Customer Sales Support Representative
Williams-Sonoma
03.2026 - 08.2026
- Provided exceptional customer service via phone, email, and chat channels to resolve inquiries efficiently.
- Utilized customer relationship management (CRM) tools to track interactions and ensure accurate follow-ups.
- Assisted customers with product selection, ensuring satisfaction through personalized recommendations.
- Collaborated with team members to streamline processes, enhancing response times for customer queries.
- Developed knowledge base articles to improve self-service options for customers, reducing support requests.
Barista
Starbucks
2016 - 01.2020
- Delivered exceptional service in a high-volume retail setting, increasing customer satisfaction and loyalty.
- Processed cash and digital transactions accurately, contributing to smooth daily operations.
- Mentored new team members on customer service standards and product knowledge.
- Maintained a clean and welcoming environment, supporting brand reputation and efficiency.
Floral assistant
Tom Thumb
01.2017 - 01.2018
- Designed and assembled customized floral arrangements for events and everyday needs.
- Monitored inventory and ensured product freshness, reducing waste by 15%.
- Provided tailored recommendations to enhance customer experience and drive sales.
- Assisted
Cashier
Tom Thumb
01.2017 - 01.2018
- Balanced cash drawer at beginning and end of shift
- Issued receipts, refunds, or change to customers
- Processed returns and exchanges in accordance with store policies
- Handled high-volume transactions during peak hours
- Assisted customers with product location and general inquiries
Education
Bachelor of Business Administration - Marketing
Texas Woman's University
Denton, TX01.2025
Associate of Science - undefined
Richland College
Dallas, TX01.2022
High School Diploma - undefined
Sachse High School
Sachse, TX01.2018
Skills
- POS systems
- Transaction handling
- Retail operations management
- CRM systems
- Order fulfillment strategies
- Inventory control
- Product catalog oversight
- Cash reconciliation
- Payment solutions
- Returns processing
- Omnichannel order management
- Account management
Language
English
Spanish
Expertise
- Point-of-Sale (POS) Systems
- Retail Transaction Processing
- Cash Management & Reconciliation
- Order Management Systems
- Inventory Management Systems
- Product Catalog & SKU Management
- Customer Account & Order Databases
- Digital Order Fulfillment
- Returns, Exchanges & Warranty Processing
- Payment Processing Systems
- Retail CRM & Customer Profile Management
- Omnichannel Retail Operations
- Online & In-Store Order Coordination
- Product Knowledge & Catalog Navigation
- Promotional & Pricing Systems
- Merchandising & Inventory Control
Timeline
Customer Sales Support Representative
Williams-Sonoma
03.2026 - 08.2026
Floral assistant
Tom Thumb
01.2017 - 01.2018
Cashier
Tom Thumb
01.2017 - 01.2018
High School Diploma - undefined
Sachse High School
Associate of Science - undefined
Richland College
Bachelor of Business Administration - Marketing
Texas Woman's University
Barista
Starbucks
2016 - 01.2020