Taylor Curtis

Englewood,CO

Summary

Dedicated IT Support Specialist providing skills to prioritize and manage in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

years of professional experience

Certifications

Work History

IT Support / Customer Service Representative

Discover Health LLC

10.2022 - Current

Resolved internal ticket requests and provided technology troubleshooting for staff, enhancing overall support efficiency.
Provide technical support and maintenance for company computers, troubleshooting hardware and software issues across multiple workstations.
Diagnose and resolve printer, workstation, and peripheral connectivity problems.
Managed point-of-sale (POS) systems, including configuration, troubleshooting, and daily cash handling.
Supported website construction, updates, and maintenance, enhancing online functionality and user experience.
Coordinated order fulfillment, shipping logistics, and inventory management operations.
Contributed to online marketing initiatives, including SEO improvements and website optimization.
Analyzed business analytics and sales performance to identify trends and optimize retail performance.
Assisted with product quality assurance (QA) processes to maintain consistent product standards.

Inventory Control Specialist

Lightshade

06.2020 - 08.2022

Conducted regular inventory audits to ensure accurate stock levels and reduce discrepancies.
Maintained organized inventory records and tracked product movement to optimize operations.
Partnered with staff to refine inventory workflows and reporting processes for better accuracy.
Supported process improvement initiatives to enhance inventory management accuracy and operational efficiency.
Coordinated shipping and receiving communications with vendors and internal teams to streamline operations.

Education

Associate of Arts - General studies and foundational IT concepts.

Arkansas State University

Mountain Home, AR

Skills

IT Support
Ticketing Systems
Troubleshooting
Diagnostics
Hardware Maintenance
Network Setup
Windows
IOS

Basic Linux
POS Systems
Inventory Systems
Data Analysis
Product QA
Website Management
Customer Service
Communication

Certification

Google IT Support Professional Certificate

Projects

Home IT Lab, Built and maintained a home lab for practicing Windows & Linux troubleshooting, networking, and system configuration.
Music Production & Audio Engineering, Mixed and mastered original music tracks using Ableton Live and Reaper, demonstrating technical software proficiency and attention to detail.
Custom Audio Plugins for Ableton, Designed and developed custom audio plugins for Ableton, demonstrating software scripting, problem-solving, and attention to technical detail.

Timeline