Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Brian Capstraw

Syracuse,New York

Summary

Looking for my forever career

I am 48 with a lot of life experience. I am a great people person. I am reliable and would be a great asset to your team.

Approached each day and unique challenges with enthusiasm, patience, and humor.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tech Support/Customer Service

Syrasoft
05.2023 - 06.2024
  • Troubleshoot issues
  • Install software on new machines and update older versions of the software when customers call in with issues
  • Convert facilities over to syrapay credit card processing
  • I was #1 in setting facilities up for 5 months in a row

Small to mid size business sales rep

Spectrum
02.2020 - 04.2023
  • Sold cable, internet, landline and cell services to small to mid size businesses
  • I was #1 in selling wireless internet backup devices for 3 months in a row, and was in top 10 in mobile sales as well

Helpdesk Manager

Modis temporary service
02.2020 - 12.2020
  • Helpdesk/ Customer service
  • Manufacturing and shipping and receiving and sales

Systems Administrator

Solvay Bank
09.2017 - 01.2020
  • Systems Administrator, 1st line help desk
  • Utilized Active Directory to manage accounts
  • Created and deleted all users in many different software that the bank utilizes for day to day operations, assigned respective privilege level based on employee role
  • Remote desktop help
  • Set up all accounts in the live system for two new bank branch openings
  • Project Manager for TMS project; Created templates for many different departments to use as a means to get rid of paper tickets
  • Filed and organized both electronic and hard copies of templates
  • Re-index unidentified items to create room on existing servers
  • Utilized SharePoint to create, organize and control permissions and privileges for all employee positions
  • Resolve tickets, if unable to resolve, escalate ticket to appropriate party and communicate ticket status to user

Federal Work Study Student

Bryant & Stratton College
01.2016 - 09.2017
  • Change and reset passwords using active directory
  • Install printers
  • Basic troubleshooting
  • Operated the school help desk at night solely
  • Escalate issues if unable to resolve and communicate status to the user
  • Setup and change out of computers in the classrooms
  • Reimaged computers after the semesters

Education

Associate of Applied Science - Networking Technology

Bryant and Stratton College
Liverpool, NY
06.2017

Skills

  • Active Directory
  • Help Desk
  • Linux
  • UNIX
  • Microsoft Office Products
  • IT Support
  • Experience with hardware and many software
  • Excellent customer service
  • Excellent communications skills
  • Enjoy working in fast-paced environment
  • Quick learner
  • Handle all work with precision
  • Sales
  • Active listening
  • Negotiation
  • Software Troubleshooting
  • Microsoft Windows
  • Remote Access Software
  • Desktop Support
  • Medical terminology
  • Relationship building
  • Task prioritization
  • Advanced coding
  • Video editing
  • Critical thinking
  • Problem-solving
  • Analytical thinking
  • Customer service
  • Safety awareness
  • Team collaboration
  • Project assistance
  • Attention to detail
  • Multitasking and organization
  • Database management
  • Time management
  • Data entry
  • Search engine optimization

Certification

Driver's License

Personal Information

Age: 47

Timeline

Tech Support/Customer Service

Syrasoft
05.2023 - 06.2024

Small to mid size business sales rep

Spectrum
02.2020 - 04.2023

Helpdesk Manager

Modis temporary service
02.2020 - 12.2020

Systems Administrator

Solvay Bank
09.2017 - 01.2020

Federal Work Study Student

Bryant & Stratton College
01.2016 - 09.2017

Associate of Applied Science - Networking Technology

Bryant and Stratton College
Brian Capstraw