I am 48 with a lot of life experience. I am a great people person. I am reliable and would be a great asset to your team.
Approached each day and unique challenges with enthusiasm, patience, and humor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tech Support/Customer Service
Syrasoft
05.2023 - 06.2024
Troubleshoot issues
Install software on new machines and update older versions of the software when customers call in with issues
Convert facilities over to syrapay credit card processing
I was #1 in setting facilities up for 5 months in a row
Small to mid size business sales rep
Spectrum
02.2020 - 04.2023
Sold cable, internet, landline and cell services to small to mid size businesses
I was #1 in selling wireless internet backup devices for 3 months in a row, and was in top 10 in mobile sales as well
Helpdesk Manager
Modis temporary service
02.2020 - 12.2020
Helpdesk/ Customer service
Manufacturing and shipping and receiving and sales
Systems Administrator
Solvay Bank
09.2017 - 01.2020
Systems Administrator, 1st line help desk
Utilized Active Directory to manage accounts
Created and deleted all users in many different software that the bank utilizes for day to day operations, assigned respective privilege level based on employee role
Remote desktop help
Set up all accounts in the live system for two new bank branch openings
Project Manager for TMS project; Created templates for many different departments to use as a means to get rid of paper tickets
Filed and organized both electronic and hard copies of templates
Re-index unidentified items to create room on existing servers
Utilized SharePoint to create, organize and control permissions and privileges for all employee positions
Resolve tickets, if unable to resolve, escalate ticket to appropriate party and communicate ticket status to user
Federal Work Study Student
Bryant & Stratton College
01.2016 - 09.2017
Change and reset passwords using active directory
Install printers
Basic troubleshooting
Operated the school help desk at night solely
Escalate issues if unable to resolve and communicate status to the user
Setup and change out of computers in the classrooms
Reimaged computers after the semesters
Education
Associate of Applied Science - Networking Technology
Bryant and Stratton College
Liverpool, NY
06.2017
Skills
Active Directory
Help Desk
Linux
UNIX
Microsoft Office Products
IT Support
Experience with hardware and many software
Excellent customer service
Excellent communications skills
Enjoy working in fast-paced environment
Quick learner
Handle all work with precision
Sales
Active listening
Negotiation
Software Troubleshooting
Microsoft Windows
Remote Access Software
Desktop Support
Medical terminology
Relationship building
Task prioritization
Advanced coding
Video editing
Critical thinking
Problem-solving
Analytical thinking
Customer service
Safety awareness
Team collaboration
Project assistance
Attention to detail
Multitasking and organization
Database management
Time management
Data entry
Search engine optimization
Certification
Driver's License
Personal Information
Age: 47
Timeline
Tech Support/Customer Service
Syrasoft
05.2023 - 06.2024
Small to mid size business sales rep
Spectrum
02.2020 - 04.2023
Helpdesk Manager
Modis temporary service
02.2020 - 12.2020
Systems Administrator
Solvay Bank
09.2017 - 01.2020
Federal Work Study Student
Bryant & Stratton College
01.2016 - 09.2017
Associate of Applied Science - Networking Technology