Heronda McWilliams
Athens,AL
Summary
With a proven track record at Comcast, I excel in identifying customer needs and enhancing satisfaction through expert sales support and problem-solving. Skilled in data entry and relationship building, my approach has consistently improved customer service outcomes. My empathy and goal-oriented mindset drive success in fast-paced environments, making me a valuable asset to any team.
Overview
8
8
years of professional experience
Work History
Customer Sales Support Representative
Comcast
Nashville, TN
03.2007 - 08.2015
- Recognized security risks to properly handle situations.
- Identified customer needs by asking questions and advising on best solutions.
- Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.
Education
High School Diploma -
S.R Butler High School
Huntsville, AL05-1995
Skills
- Data entry proficiency
- Goal oriented
- Empathy and patience
- Problem-solving abilities
- Relationship building
- Multitasking capacity
Timeline
Customer Sales Support Representative
Comcast
03.2007 - 08.2015
High School Diploma -
S.R Butler High School
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