TEMIDAYO "TEMI "AYOOLA
Lehigh Acres,FL
Summary
Dynamic customer service and technical support professional with over 10 years of experience in healthcare, insurance, telecommunications, and technology-driven operations. Recognized for consistently exceeding KPIs while resolving complex customer and technical issues. Expertise in navigating Medicare, Medicaid, and federally regulated workflows with precision and professionalism. Exceptional typing speed of 100+ WPM enhances efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Customer Service Representative & Technical Support Specialist
VXI
05.2024 - Current
- Support Medicare, Medicaid, employee, and federal insurance plans; troubleshoot insurance apps, portals, and workflows.
Operations & Coordination Specialist
All American Facility Maintenance
08.2021 - 05.2024
- Coordinated contractors, scheduling, and national facility maintenance projects.
Medical Customer Service Representative
Catasys, Inc.
11.2019 - 03.2020
- Outbound insurance eligibility support and compliant medical documentation.
Customer Service Representative
Working Solutions (Apple Leisure Group)
12.2018 - 10.2019
- Assisted with hotel, flight, and vacation bookings across major travel brands.
Goodstart Mentor (Medical Support – Independent Contractor)
Pleio
09.2014 - 08.2019
- Medication reminders and patient engagement support improving adherence and outcomes.
Customer Service Representative
Comcast/Xfinity
12.2016 - 05.2018
- Resolved billing, service, and technical issues; exceeded performance and customer satisfaction metrics.
Medical Customer Service Representative
Biologistic Solutions
05.2014 - 04.2017
- Inbound patient support; detailed documentation of medical histories, prescriptions, and personal data.
Audio Transcriber & Editor
Independent Contractor
09.2013 - 11.2016
- High-accuracy transcription and multimedia editing; 90+ WPM typing speed; remote delivery with fast turnaround.
- Remote
Education
Associate’s Degree - Information Technology (IT)
Atlantic Technical Center
01.2016
Skills
- Customer Support
- Medicare & Medicaid Assistance
- Insurance Navigation
- HIPAA Compliance
- Call Handling
- Technical Troubleshooting (Apps & Web)
- CRM Systems
- De-escalation
- Data Entry
- Microsoft Office
Affiliations
- Toastmasters International Member
- Multiple Best Speaker Awards
Toastmasters Best Speaker Award
A Toastmasters "Best Speaker" award is a recognition given at the end of a club meeting to the member who delivered the most effective, engaging, and well-structured prepared speech, as voted on by fellow members. Winning this award demonstrates proficiency in public speaking, specifically in areas such as speech structure, vocal variety, and body language. For employees, this award signifies developed, high-level communication skills, increased confidence, and the ability to influence and persuade, which are valuable in a corporate setting.
Languages
English
Native or Bilingual
Timeline
Customer Service Representative & Technical Support Specialist
VXI
05.2024 - Current
Operations & Coordination Specialist
All American Facility Maintenance
08.2021 - 05.2024
Medical Customer Service Representative
Catasys, Inc.
11.2019 - 03.2020
Customer Service Representative
Working Solutions (Apple Leisure Group)
12.2018 - 10.2019
Customer Service Representative
Comcast/Xfinity
12.2016 - 05.2018
Goodstart Mentor (Medical Support – Independent Contractor)
Pleio
09.2014 - 08.2019
Medical Customer Service Representative
Biologistic Solutions
05.2014 - 04.2017
Audio Transcriber & Editor
Independent Contractor
09.2013 - 11.2016
Associate’s Degree - Information Technology (IT)
Atlantic Technical Center