Summary
Overview
Work History
Education
Skills
Timeline
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Baili Dawson

Cumberland,MD

Summary

Dependable professional with expertise in customer support and problem-solving. Proficient in managing high-volume interactions with empathy and precision. Experienced in leveraging technology to enhance service delivery and ensure client satisfaction. Committed to continuous improvement and maintaining a people-centric approach in all interactions.

Overview

6
6
years of professional experience

Work History

Server

Buffalo Wild Wings
Lavale, MD
01.2025 - Current
  • Recorded orders accurately using cash register and point-of-sale system.
  • Delivered exceptional customer service to enhance satisfaction levels.
  • Maintained professional demeanor to encourage inquiries and facilitate order placements.

Bar Manager

Lashbaugh's West
Frostburg, MD
02.2024 - 01.2025
  • Ensured cleanliness standards across bar area, including countertops, shelves, and equipment.
  • Ordered and managed supplies of alcoholic beverages, glassware, garnishes, ice, napkins, straws, and additional drink items.
  • Compiled detailed reports on daily sales figures to analyze customer preference trends.

Personal Care Assistant

Unified Community Connections
Cumberland, MD
04.2023 - 12.2023
  • Planned and prepared nutritious meals and snacks tailored to diabetic, low sodium, and high protein diets.
  • Monitored vital signs and medication usage, documenting variances and concerning responses.
  • Developed individualized care plans based on assessment findings and physician orders.
  • Conducted home visits to evaluate client needs and deliver necessary interventions.

Geriatric Nursing Assistant

Cumberland Healthcare Center
Cumberland, MD
10.2020 - 11.2021
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Protected patients and staff by consistently following infection control, emergency and security procedures.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.

Communication Assistant

Hamilton Relay
Frostburg , MD
11.2018 - 06.2019
  • Facilitated accurate, confidential communication for individuals with hearing or speech disabilities.
  • Utilized specialized telecommunications software to efficiently interpret and relay conversations.
  • Maintained professionalism and discretion in a fast-paced service-driven environment.
  • Delivered empathetic support, ensuring customer needs were met with patience and precision.
  • Provided first-line technical support to users via phone, email, and live chat for common software and hardware issues

Education

High School Diploma -

Fort Hill High School
Cumberland
05-2018

Some College (No Degree) - Biology/Psychology

Allegany College of Maryland
Cumberland

Bachelor of Arts - Clinical Psychology

Southern New Hampshire University
New Hampshire

Skills

  • Verbal and written communication
  • Critical thinking and attention to detail
  • Team collaboration
  • Microsoft Office Suite proficiency
  • Adaptability to new systems
  • Emotional intelligence in client interactions
  • Dependability and flexibility
  • Interest in technology and customer experience
  • Effective communication

Timeline

Server

Buffalo Wild Wings
01.2025 - Current

Bar Manager

Lashbaugh's West
02.2024 - 01.2025

Personal Care Assistant

Unified Community Connections
04.2023 - 12.2023

Geriatric Nursing Assistant

Cumberland Healthcare Center
10.2020 - 11.2021

Communication Assistant

Hamilton Relay
11.2018 - 06.2019

High School Diploma -

Fort Hill High School

Some College (No Degree) - Biology/Psychology

Allegany College of Maryland

Bachelor of Arts - Clinical Psychology

Southern New Hampshire University

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Baili Dawson