Hi, I’m
Bailie Cross
Pensacola,US
Summary
Self-motivated and detail-oriented worker bringing 8 years of passion for customer satisfaction and excitement for new learning opportunities. Experienced in delivering exceptional service to 100+ customers per day, managing end-of-day bookkeeping to document revenue, and collaborating with people of diverse backgrounds to create a successful working environment. Nomad at heart who wants to create truly positive change in the world.
Overview
8
years of professional experience
Work History
Gulf Coast Region Volleyball Association
Volleyball Court Setup
01.2023 - Current
Job overview
- Worked with parents, boosters, and other resources to make sure that all of the team's needs were met, including equipment and arrangements
- Maintained equipment, facilities, and inventory to avoid accidents, mishaps, and damage
- Organized special events to foster camaraderie among teammates, families, and members of the community
- Successfully set up 52 sand volleyball courts for the Beach Fest National Qualifier tournament which hosted over 170 teams.
Pleasure Island Volleyball Club
Head Volleyball Coach
12.2022 - Current
Job overview
- Led player's skill development to improve their form, technique, and performance level through successful practices
- Individual knowledge, skills, and strengths were assessed, and team positions were assigned to maximize talent areas
- Fostered a positive environment in which athletes could openly express their concerns or issues without fear of retaliation
- Promoted proper stretching, warm-ups, and conditioning exercises to prevent sports injuries.
Margaritaville Beach Hotel
Bartender
07.2021 - 04.2023
Job overview
- Excelled at serving mixed drinks and beer in a fast-paced, loud, outdoor environment
- Received over 200 beverage orders from wait staff every night and delivered them to guests while keeping track of bar orders
- Organized the bar's inventory and storage procedures in order to maintain optimal stock levels and meet expected customer demands
- Worked as a solitary bartender most of the time, with the primary goal of ensuring member satisfaction.
United Airlines
Flight Attendant
04.2022 - 12.2022
Job overview
- Aided the boarding process by greeting passengers as they boarded the plane and directing them to their seats
- Increased passenger satisfaction by promptly answering questions and resolving issues that arose during flights
- Maintained a high standard of cleanliness and personal appearance to promote a sense of professionalism and passenger confidence in the crew
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to stay up to date on all new requirements and procedures.
Hemingway's Island Grill
Waitress
05.2020 - 09.2020
Job overview
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Made suggestions for daily specials, wine selections, and desserts in order to steer customers toward more profitable items
- Helped to create a positive atmosphere by going above and beyond to ensure that each customer received excellent food and service.
Level Elite Sports
Assistant Volleyball Coach
11.2019 - 03.2020
Job overview
- Oversaw challenging practice sessions aimed at improving athletic abilities and teamwork
- Urged everyone to develop a strong work ethic by demonstrating patience, diligence, and consideration for others
- Demonstrated commitment and responsibility toward fellow players and coaches through genuine respect and dedication to sport
- Advocated for stretching, mobility work, and proper form in order to assist athletes in safely increasing their strength through a variety of training methods.
Golden Glow Tanning Salon
Front Desk Sales Associate
02.2018 - 04.2019
Job overview
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Education
Mississippi State UniversityMississippi State, MS
Bachelor of Arts from Communication Studies
05.2024
Caledonia High SchoolCaledonia, MS
High School
05.2018
Skills
- Relationship development
- Team management
- Conflict resolution
- Customer service
- Excellent sales skills
- Strong verbal communication
- Adaptability
- Detail-oriented
- Creativity
- Critical thinking
Timeline
Volleyball Court Setup
Gulf Coast Region Volleyball Association
01.2023 - Current
Head Volleyball Coach
Pleasure Island Volleyball Club
12.2022 - Current
Flight Attendant
United Airlines
04.2022 - 12.2022
Bartender
Margaritaville Beach Hotel
07.2021 - 04.2023
Waitress
Hemingway's Island Grill
05.2020 - 09.2020
Assistant Volleyball Coach
Level Elite Sports
11.2019 - 03.2020
Front Desk Sales Associate
Golden Glow Tanning Salon
02.2018 - 04.2019
Mississippi State University
Bachelor of Arts from Communication Studies
Caledonia High School
High School
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