Hi, I’m
Bailie Cross
Pensacola,US
Summary
Self-motivated and detail-oriented worker bringing 8 years of passion for customer satisfaction and excitement for new learning opportunities. Experienced in delivering exceptional service to 100+ customers per day, managing end-of-day bookkeeping to document revenue, and collaborating with people of diverse backgrounds to create a successful working environment. Nomad at heart who wants to create truly positive change in the world.
Overview
8
years of professional experience
Work History
Gulf Coast Region Volleyball Association
Volleyball Court Setup
01.2023 - Current
Job overview
- Worked with parents, boosters, and other resources to make sure that all of the team's needs were met, including equipment and arrangements
- Maintained equipment, facilities, and inventory to avoid accidents, mishaps, and damage
- Organized special events to foster camaraderie among teammates, families, and members of the community
- Successfully set up 52 sand volleyball courts for the Beach Fest National Qualifier tournament which hosted over 170 teams.
Pleasure Island Volleyball Club
Head Volleyball Coach
12.2022 - Current
Job overview
- Led player's skill development to improve their form, technique, and performance level through successful practices
- Individual knowledge, skills, and strengths were assessed, and team positions were assigned to maximize talent areas
- Fostered a positive environment in which athletes could openly express their concerns or issues without fear of retaliation
- Promoted proper stretching, warm-ups, and conditioning exercises to prevent sports injuries.
Margaritaville Beach Hotel
Bartender
07.2021 - 04.2023
Job overview
- Excelled at serving mixed drinks and beer in a fast-paced, loud, outdoor environment
- Received over 200 beverage orders from wait staff every night and delivered them to guests while keeping track of bar orders
- Organized the bar's inventory and storage procedures in order to maintain optimal stock levels and meet expected customer demands
- Worked as a solitary bartender most of the time, with the primary goal of ensuring member satisfaction.
United Airlines
Flight Attendant
04.2022 - 12.2022
Job overview
- Aided the boarding process by greeting passengers as they boarded the plane and directing them to their seats
- Increased passenger satisfaction by promptly answering questions and resolving issues that arose during flights
- Maintained a high standard of cleanliness and personal appearance to promote a sense of professionalism and passenger confidence in the crew
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to stay up to date on all new requirements and procedures.
Hemingway's Island Grill
Waitress
05.2020 - 09.2020
Job overview
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Made suggestions for daily specials, wine selections, and desserts in order to steer customers toward more profitable items
- Helped to create a positive atmosphere by going above and beyond to ensure that each customer received excellent food and service.
Level Elite Sports
Assistant Volleyball Coach
11.2019 - 03.2020
Job overview
- Oversaw challenging practice sessions aimed at improving athletic abilities and teamwork
- Urged everyone to develop a strong work ethic by demonstrating patience, diligence, and consideration for others
- Demonstrated commitment and responsibility toward fellow players and coaches through genuine respect and dedication to sport
- Advocated for stretching, mobility work, and proper form in order to assist athletes in safely increasing their strength through a variety of training methods.
Golden Glow Tanning Salon
Front Desk Sales Associate
02.2018 - 04.2019
Job overview
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Education
Mississippi State University, Mississippi State, MS
Bachelor of Arts from Communication Studies
05.2024
Caledonia High School, Caledonia, MS
High School
05.2018
Skills
- Relationship development
- Team management
- Conflict resolution
- Customer service
- Excellent sales skills
- Strong verbal communication
- Adaptability
- Detail-oriented
- Creativity
- Critical thinking
Timeline
Volleyball Court Setup
Gulf Coast Region Volleyball Association
01.2023 - Current
Head Volleyball Coach
Pleasure Island Volleyball Club
12.2022 - Current
Flight Attendant
United Airlines
04.2022 - 12.2022
Bartender
Margaritaville Beach Hotel
07.2021 - 04.2023
Waitress
Hemingway's Island Grill
05.2020 - 09.2020
Assistant Volleyball Coach
Level Elite Sports
11.2019 - 03.2020
Front Desk Sales Associate
Golden Glow Tanning Salon
02.2018 - 04.2019
Mississippi State University
Bachelor of Arts from Communication Studies
Caledonia High School
High School
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