Baillie Condomina
Naples
Summary
Cultivated strong relationships with clients to foster trust and enhance service delivery. Led initiatives to manage high-pressure situations effectively, ensuring optimal patient care. Sought new challenges to further contribute to community health while achieving work-life balance.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Riverchase Dermatology
Naples, FL
05.2024 - 04.2025
- Supported physicians and nurses in executing patient examination procedures and treatment protocols.
- Sanitized examination rooms and organized essential supplies for optimal patient care.
- Executed medication administration in accordance with healthcare professionals' directives.
- Executed basic laboratory tests, including specimen collection and routine testing procedures.
- Oversaw patient medical records by meticulously documenting information in electronic health record systems.
- Organized patient appointments, ensuring seamless coordination with relevant departments.
- Delivered exceptional customer service to patients by promptly addressing inquiries and concerns.
- Instructed patients on medication protocols, post-treatment care, and preventive strategies.
- Facilitated minor surgical procedures by preparing sterile equipment and providing assistance during operations.
- Facilitated collaboration with insurance companies to verify patient coverage eligibility for medical services.
- Executed patient intake processes, ensuring accurate documentation and streamlined scheduling.
- Led training sessions for new staff, fostering a collaborative environment and promoting best practices in patient care.
Medical Assistant
Collier Neurologist Specialist
02.2019 - 05.2024
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Coordinated patient scheduling and appointment management for clinic surgery.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Medical Receptionist
Collier Urgent Care
Naples,Fl
10.2018 - 11.2020
- Managed patient check-in processes, ensuring accuracy and efficiency in records handling.
- Assisted patients with insurance verifications and inquiries, enhancing service delivery.
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Trained new staff on office procedures and customer service protocols.
- Implemented workflow improvements that reduced patient wait times significantly.
- Oversaw inventory management for medical supplies, ensuring availability for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Receptionist
Philip Douglas® & CO
Naples,fl
02.2017 - 02.2018
- Managed front desk operations and ensured seamless visitor check-in and appointment scheduling.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School - undefined
Naples High School
01.2017
Skills
- Assisted in performing minor surgical procedures to support patient care Collaborated with medical staff to prepare surgical instruments and ensure a sterile environment Provided post-operative care to patients to promote recovery
- Managed updates to medical records to ensure accuracy and compliance with healthcare regulations
- Managed inventory levels and restocked lab supplies to ensure operational efficiency
- Assisted in organizing and replenishing inventory to maintain stock levels Supported team members in locating and retrieving products efficiently Contributed to maintaining a clean and orderly stockroom
- Executed thorough cleaning and sanitizing protocols to ensure hygienic environments
- Executed test ordering procedures to ensure timely and accurate results
- Monitored patients' vital signs to support healthcare teams in delivering timely care Observed changes in patient conditions to assist in prompt interventions Documented vital sign readings accurately to maintain comprehensive patient records
- Facilitated surgical procedures by providing essential support to the surgical team
- Assisted in managing electronic health records to support patient data accuracy Helped maintain compliance with healthcare regulations through diligent record-keeping Supported healthcare teams in accessing and updating patient information efficiently
- Assisted in maintaining accurate patient records through diligent charting practices Supported clinical teams by documenting patient interactions and treatment plans Contributed to the organization of clinical data for improved patient care
- Oversaw management of patient records to ensure accuracy and compliance
- Facilitated effective patient communication strategies
- Assisted customers with inquiries and issues Provided support to enhance customer satisfaction Resolved complaints efficiently and effectively
- Managed patient appointment scheduling and coordination to optimize clinic operations
- Streamlined organization of physician orders to enhance workflow efficiency
- Administered comprehensive postoperative care to ensure patient recovery
- Assisted in conducting pre-surgery assessments to gather patient information Supported healthcare teams in evaluating patient readiness for surgical procedures Aided in documenting patient histories and vital signs accurately
- Executed equipment sterilization protocols to ensure compliance with health and safety standards
- Executed in-office surgical procedures with precision and adherence to safety protocols
- Assisted in providing wound care to patients by applying dressings and monitoring healing progress Supported healthcare teams in maintaining cleanliness and safety standards in treatment areas Collaborated with nursing staff to ensure timely care delivery for patients with wounds
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
Timeline
Medical Assistant
Riverchase Dermatology
05.2024 - 04.2025
Medical Assistant
Collier Neurologist Specialist
02.2019 - 05.2024
Medical Receptionist
Collier Urgent Care
10.2018 - 11.2020
Receptionist
Philip Douglas® & CO
02.2017 - 02.2018
High School - undefined
Naples High School