Years of professional experience
Baily Dawson
Dallas,TX
Summary
I've grown up all over Texas and have been working since the age of fifteen. Through all these jobs I've learned top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
5
5
Work History
Waitress/Trained New Waitstaff
Shenanigans Sports Bar And Grill
San Angelo, TX
07.2022 - 12.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Helped direct activities in a team skilled setting while helping prepare events and serving meals.
- Food was kept in dedicated containers and storage spaces to lengthen its shelf life, organize the kitchen, and make it simple to reach during hectic peak service hours.
- Professionally handled customer concerns, finding solutions by civil acknowledgment and dedication to serve.
- Planned and trained new wait staff to meet the restaurants standards.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Head Waitress
Silo House Restaurant
San Angelo, TX
12.2018 - 07.2020
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Trained staff members on use of POS system.
- Managed all reservations, set up party displays and ensured workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress & Hostess
Bonsai Garden Japanese Steakhouse
San Angelo, TX
08.2018 - 07.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Associate of Science - Pre-Nursing
Lamar Community College
Lamar, CO05.2022
Skills
- Guest Relations Management
- Price Memorization
- Staff Coordination
- Menu Knowledge
- Food and Beverage Pairings
- Technique Improvement
- Critical Thinking
- Training Regimens
- Active Listening Skills
- Practice Leadership
- Character Building
Timeline
Waitress/Trained New Waitstaff
Shenanigans Sports Bar And Grill
07.2022 - 12.2023
Head Waitress
Silo House Restaurant
12.2018 - 07.2020
Waitress & Hostess
Bonsai Garden Japanese Steakhouse
08.2018 - 07.2020
Associate of Science - Pre-Nursing
Lamar Community College