Baily Evans
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Employee Relations Manager
TF Foods
10.2021 - 12.2023
- Developed and implemented policies, procedures, and programs related to employee relations.
- Monitored compliance with applicable labor laws and regulations.
- Maintained accurate records of all employee relation activities including complaint investigations, counseling meetings.
- Guided managers and supervisors on resolving discipline issues and employee grievances.
- Collaborated with other departments to ensure consistency in HR practices across the organization.
- Analyzed feedback from surveys to identify opportunities for improvement in working conditions and job satisfaction levels.
Customer Service Executive
TF Foods
05.2016 - 10.2021
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Responded promptly to emails sent by customers seeking assistance.
- Provided technical support when necessary to resolve complex problems.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Communicated effectively with team members to ensure timely response times for customers.
Education
Bachelor of Science -
Auburn University
Auburn, AL05-2016
Skills
- Report Generation
- Call Management
- Data Collection
- Product Knowledge
- Operations Oversight
- Employee Supervision and Task Delegation
- Operational Efficiency and Safety
- Planning and Scheduling
- Onboarding and Orientation
- Regulatory Compliance
- Time-series analysis
- Pattern Recognition
Timeline
Employee Relations Manager
TF Foods
10.2021 - 12.2023
Customer Service Executive
TF Foods
05.2016 - 10.2021
Bachelor of Science -
Auburn University
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