Baily Michel
Buffalo
Summary
Detail-oriented professional with strong problem-solving and organizational skills. Committed to enhancing operations and delivering exceptional customer service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
DA1
OPWDD
West Seneca, NY
06.2025 - Current
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
DSA
OPWDD
West Seneca, NY
06.2021 - 06.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Shift Leader
Crosbys
Lockport, NY
06.2017 - 01.2021
- Supervised daily operations to ensure adherence to service standards and procedures.
- Trained and mentored new team members on best practices and company policies.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.
Education
High School Diploma -
Barker Central School
Barker, NY06-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Organizational skills
- Calm under pressure
- Problem-solving
Timeline
DA1
OPWDD
06.2025 - Current
DSA
OPWDD
06.2021 - 06.2025
Shift Leader
Crosbys
06.2017 - 01.2021
High School Diploma -
Barker Central School