BAISLISA NYAKUNDI

Work History

GenNext -Health

09.2024 - Current

Used company software and databases to maintain records of services performed and patient conditions.
Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.

Amazon

09.2024 - 12.2024

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement.
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Met or exceeded daily performance goals through consistent focus on task completion and time management.
Sustained a clean and organized work environment, contributing to increased productivity and efficiency.

Ability 360

02.2024 - 09.2024

Worked in patient’s homes by providing care and assisting with day to day duties
Managed the care of over 10 + residents aged 50 – 80 years with personal hygiene, dressing, being turned and being transferred from chairs to beds.
Oversaw resident schedules consisting of exercise routines, doctor routines, medication intake, recreational activities and family visits.
Conducted thorough assessments of clients'' needs, collaborating with interdisciplinary teams to develop effective care strategies.
Ensured compliance with all relevant state regulations pertaining to personal care service provision while maintaining exceptional standards of patient safety and support at all times.
Achieved high levels of client satisfaction through regular follow-ups and adjustments to care plans as needed.
Collaborated closely with family members, providing guidance on home-based care techniques that promoted optimal recovery posthospitalization.

Kenya Broadcasting Corporation

12.1989 - 02.2024

Built relationships with vendors to negotiate ideal terms for purchases.
Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
Improved supplier relationships through regular communication, timely payments, and transparent dealings.
Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
Achieved cost savings by conducting thorough market research before initiating the purchasing process.