Bakari Mtende
Des Moines,IOWA
Summary
Driven professional with many years of experience in executive development position. Reviewed market data and client accounts to develop and implement sales strategies, consulting with current clients and directing expansion of market share in collaboration with managers and sales associates. Compassionate youth care worker with several-year background working with children and as companion in order to prevent risky behaviors.
Highly skilled Translator and Interpreter with deep understanding of cultural nuances. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Youth Program Coordinator
USCRI
Des Moines, IA
01.2024 - Current
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Organized and led recreational and educational outings to promote social skills development.
- Supervised visits between parents and guardians and children placed in care.
- Encouraged completion of daily chores and personal hygiene practices.
- Fostered a supportive and trusting relationship with youths to encourage open communication.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Interpreter Volunteer
EDITA Translation
Des Moines, IA
06.2022 - Current
- Conducted sign language interpretation for deaf clients.
- Collaborated closely with translators and interpreters to ensure accuracy of translations.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
- Interpreted conversations between Swahili-speaking clients and English-speaking staff members.
- Discussed translation requirements with clients to determine fees to charge for provided services.
- Prepared reports outlining project progress along with any challenges faced during the process.
- Responded quickly and appropriately to any issues that arose during an interpreting session.
MG Intern
International Rescue Committee, IRC
Des Moines, IA
06.2023 - 01.2024
- Educated clients about different forms of assistance available within the community.
- Provided direction, instruction, and guidance to crew members in order to complete assigned tasks.
- Collaborated with social workers to support patients.
- Monitored client progress and updated case files accordingly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated duties to employees based on skillset.
Research Assistant Epidemiology
University of Iowa
Iowa City, IA
03.2024 - 01.2025
- Presented experimental findings in presentations with graphs, charts and other visual aids.
- Contributed ideas and suggestions regarding potential new areas of inquiry based on current trends in the field.
- Verified accuracy of data by conducting quality assurance checks on collected materials.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Collaborated with management teams to develop customized job training solutions that meet organizational needs.
Coaching Assistant /Front Desk Receptionist
Genesis
Des Moines, IOWA
05.2021 - 02.2022
- Assisted coaches in planning and organizing practice sessions.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Developed individualized service plans with clients to address their identified goals.
- Assessed safety risks for children living at home or in foster care settings.
- Built strong relationships with clients by providing personalized attention and support in developing their individual goals.
- Provided compassionate assistance to clients in need of help.
- Coordinated maintenance requests for office equipment and facilities.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Coordinated pick-up and delivery of express mail services.
Manager of Business Development
UNCLE B INVESTMENT
Des Moines, IA
01.2023 - Current
- Participated in various committees to meet specialized goals.
- Reviewed macroeconomic data such as GDP growth rates, inflation rates, interest rates.
- Reviewed quarterly reports from fund managers to track performance against benchmarks.
- Tracked and managed new leads and followed up on referral business.
- Ensured accuracy of content published through multiple platforms including websites, blogs and social media accounts.
- Developed strategic plans to manage crisis situations while protecting the reputation of the organization.
- Reviewed feedback from customers or stakeholders about products or services offered by the company.
Education
Bachelor of Arts - Social Worker
Grand View University
Des Moines, IA08.2024
Bachelor of Arts - Social Work
Clarke University
Dubuque, IA07-2023
Associate of Arts - Social Worker
Iowa Central Community College
Iowa 05.2022
Skills
- Friendly, Positive Attitude
- Team Building
- Relationship Building
- Flexible Schedule
- Active Listening
- Good Work Ethic
- Problem Resolution
- Planning & Organizing
- Organizational Skills
- Cultural Understanding
- Customer service
- Sales planning
- Trend forecasting
- Financial planning expert
- Microsoft office proficiency
- Public relations
- Hardware and software updates
- Bug reports
Affiliations
- CEO and Founder | Uncle B Investment |
- Babondo Youth Secretary Community
- Captain of Soccer Team
- President of RBL
Accomplishments
- GPA of 3.8
- Grand View Dean's List 2024 and Fall 2023
- Iowa Central Community College Presidential List 2022 Fall, 2023 Spring
- Consistently maintained high customer satisfaction ratings. (Grand View University)
- Created highly effective new program that significantly impacted efficiency and improved operations. (Grand View University)
Certification
- Certified DS19 Child Abuse [Iowa Department of Human Services] - 2020
- Computer & Technology Basics Training - 2022
- IC College Honor Society 2022
- GV Honor Society 2024
- First Team All Region 2022, and 2023 (4.0 GPA)
Small business owner
- I'm a small business owner in Des Moines. During my 17th year of life, I founded my own business. I have enjoyed learning and working along the way. I love making other people feel great about themselves. Dressing up is one of my favorite things to do, so I decided to open my own apparel and accessories shop. It's important to change up your style and wear what you love. People are my passion, so I'm here to make them happy.
Languages
Swahili
Native/ Bilingual
Kibembe
Native/ Bilingual
Languages
SWAHILI,KIBEMBE, AND ENGLISH
Education and Training
Investment Management Specialization | University of Degeneve|
References
References available upon request.
Timeline
Research Assistant Epidemiology
University of Iowa
03.2024 - 01.2025
Youth Program Coordinator
USCRI
01.2024 - Current
MG Intern
International Rescue Committee, IRC
06.2023 - 01.2024
Manager of Business Development
UNCLE B INVESTMENT
01.2023 - Current
Interpreter Volunteer
EDITA Translation
06.2022 - Current
Coaching Assistant /Front Desk Receptionist
Genesis
05.2021 - 02.2022
Bachelor of Arts - Social Worker
Grand View University
Bachelor of Arts - Social Work
Clarke University
Associate of Arts - Social Worker
Iowa Central Community College
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