BAKHITA KIZZIANA
Ames,IA
Summary
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Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Sevita
Ames, IA
10.2024 - Current
- Provided direct support to individuals with disabilities, enhancing daily living skills and promoting independence.
- Assisted clients in developing personalized care plans, ensuring alignment with individual needs and goals.
- Implemented behavioral support strategies, fostering a positive environment for client engagement and growth.
- Trained new staff on best practices for client care, improving team competency and service delivery.
- Coordinated recreational activities that encouraged social interaction and community involvement among clients.
- Collaborated with healthcare professionals to monitor client health status, facilitating timely interventions when necessary.
- Advocated for client rights and preferences, ensuring their voices were heard in care decisions and planning processes.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Barista
Target
Gainesville FL
03.2024 - 08.2024
- Prepared high-quality espresso beverages and specialty drinks according to customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Assisted in inventory management, restocking supplies as needed to meet customer demand.
- Provided exceptional customer service by actively engaging with guests and responding to inquiries.
- Collaborated with team members to improve workflow during peak hours, enhancing service speed.
- Trained new baristas on beverage preparation techniques and company standards for quality assurance.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Kroger
Athens GA
10.2023 - 03.2024
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Caregiver Assistant
Care giver
Athens, GA
05.2023 - 10.2023
- Improved customer service success rates by quickly resolving issues.
- Made appointments for clients and accompanied them to them.
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Ran errands for customers, including grocery shopping and other essentials.
- Evaluated the overall performance of the client and suggested changes to the care plan's objectives.
- Administered medications according to care plans and monitored health conditions.
- Communicated effectively with families regarding client progress and needs.
- Documented client interactions and changes in condition accurately for healthcare teams.
- Fostered positive relationships with clients to promote emotional support and engagement.
- Maintained cleanliness and organization of living spaces to ensure a safe environment.
Front Desk Receptionist
Compufy Solutions
Kakamega, Kakamega County
10.2021 - 12.2022
- Help customers with their problems
- Looked for industry trends on social media and through online sources.
- Had an excellent attendance record and was always on time for work.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Coordinated multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized filing systems for client records and confidential information.
- Utilized office software tools to manage reservations and track visitor information accurately.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Education
Computer And Information Sciences
Des Moines Area Community College
Ankeny, IAHigh School - undefined
Bunyore girls high school
Luanda, Vihiga County01.2021
Skills
- Sorting and labeling
- Project management
- Powerful negotiator
- Project Planning
- Report writing
- Filing and data archiving
- Data Management
- Classroom management
- First Aid/CPR
- Multi-line phone proficiency
- Mail handling
- Spreadsheet management
- MS Office
- Self-motivated
- Team building
- Customer service
- Team Leadership
- Secondary education
- Time management
- First aid and safety
- Behavior redirection
- Client support
Certification
First Aid/CPR Certified
Accomplishments
- Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
Languages
English
Full Professional
Swahili
Full Professional
French
Native or Bilingual
Timeline
Direct Support Professional
Sevita
10.2024 - Current
Barista
Target
03.2024 - 08.2024
Barista
Kroger
10.2023 - 03.2024
Caregiver Assistant
Care giver
05.2023 - 10.2023
Front Desk Receptionist
Compufy Solutions
10.2021 - 12.2022
High School - undefined
Bunyore girls high school
Computer And Information Sciences
Des Moines Area Community College