Bakia Wisher
Delanco,NJ
Overview
9
9
years of professional experience
Work History
Administrative Assistant / Billing Coordinator
Action Plumbing
07.2024 - Current
- Input data into the system based on information provided through calls and client interface
- Maintain high volume of customer calls and email communications
- Process invoices and upload them to client portals
- Reconcile invoice discrepancies when needed
- Manage parts inventory - create spreadsheets to document what needs to be ordered
- Various special projects
- Setup new customer accounts
- Create COI's for clearance when required
- Manage technician commissions
- Schedule upcoming client visits for complex installations
- Train new hires
Logistics Coordinator
Dice Forwarding
01.2023 - 06.2024
- Coordinated inbound and outbound shipments worldwide.
- Worked in conjunction with the military to oversee all aspects of the relocation from preparation to transportation to delivery.
- Maintained budgets set per allowance and ensure they do not exceed rates per tariff all while making sure to provide the most benefit to the military members.
- Utilized and input data in Defense Personal Property System for transportation management.
Customer Service Representative
Executive Movers Service
01.2018 - 01.2023
- Responded to general inquiries from customers, staff and vendors through telephone and email interface
- Resolved service issues
- Cross trained and provided support for colleagues when needed
- Processed transactions - including payments and reimbursements when necessary
Dispatcher / Customer Service Representative
Stewart a Xerox Company
01.2017 - 01.2018
- Answered inbound calls from customers seeking service for their equipment.
- Provided first level assessment and triaged calls.
- Assisted customers with troubleshooting and provided resolution for basic issues to avoid inputting service calls.
- Adhered to goals set to get them up and running expeditiously.
- Dispatched technicians based on abilities and or territories while maintaining response time goals
- Ensured proper processing of chargeable service orders
- Maintained communication with management regarding status updates and issues that required escalation
- Processed supply orders for customers
Timeline
Administrative Assistant / Billing Coordinator
Action Plumbing
07.2024 - Current
Logistics Coordinator
Dice Forwarding
01.2023 - 06.2024
Customer Service Representative
Executive Movers Service
01.2018 - 01.2023
Dispatcher / Customer Service Representative
Stewart a Xerox Company
01.2017 - 01.2018