BAKIR ALAGIC

• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through networking, marketing and prospective database leads.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Exceeded quarterly sales goal by average of $22,000 in revenue each quarter

Developed and implemented comprehensive salesperson training program.

• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Sales team would make about 340 calls per day and gather 75 fresh leads through various marketing avenues therefore increasing increasing appointments set and increasing sales.

• Demonstrated product features, answered questions and persuasively overcame objections.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Negotiated prices, terms of sales and service agreements.