Bakr Alsamraay
Rockford,IL
Summary
Bilingual management professional with proven experience in effectively leading teams and driving business growth. Skilled in developing and implementing strategies to enhance operational efficiency and customer satisfaction. Fluent in multiple languages, with a track record of successfully managing cross-cultural relationships to achieve organizational objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
State Protection Services
Loves Park, USA
05.2020 - Current
- Scheduled and coordinated team activities
- Generated daily reports.
- Formulated detailed contingency strategies for emergency management.
- Enhanced efficiency of security protocol
- Provided leadership to security personnel and guided them towards improved performance
- Cooperated with community-based security officials.
Supervised Visitation Specialist
Children's Safe Harbor
Rockford, USA
08.2022 - 06.2023
- Provided supervised visitation/visitation exchange services on-site and off-site
- Consulted with staff and the Director/Program Manager to address client and program concerns, as well as ensure safety and security measures were in place
- Updated client files on a regular basis
- Submitted legal paperwork
- Established lasting relationships with families as part of the service offering
- Contributed to the preparation of grant reports
Store Manager
Rockford Furniture
Rockford, USA
01.2019 - 01.2020
- Hired and trained employees
- Managed daily operations
- Developed employee retention plan
- Maintained records of clients, accounts, and orders
- Managed staff schedules and payroll
- Designed merchandising displays and store layouts
Security Officer
Allied Universal Security Services Systems and Sol
Rockford, IL
01.2019 - 11.2019
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Delivery Driver
FedEx Ground
Rockford, IL
01.2018 - 01.2019
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Airline Services Operator
Worldwide Flight Services,(Allegiant) airlines
Rockford, IL
01.2018 - 01.2019
- Operated computer systems to process reservations, check-in procedures.
- Assisted customers with ticket purchases and flight reservations.
- Processed payments for tickets and other services using cash registers or computers.
- Luggage loading and unloading from aircraft
Parking Enforcement Officer
ABM Parking Services
Rockford, IL
09.2013 - 01.2018
- Patrolled assigned areas to identify illegally parked vehicles and issued citations.
- Educated the public on parking rules and regulations.
- Maintained records of all ticketing activities, including vehicle identification numbers.
- Assisted with traffic control at special events as needed.
- Performed daily inspections of assigned patrol car to ensure proper operation and maintenance.
Education
High School -
Alwatan High School
Baghdad, Iraq01.2010
Skills
- Confidentiality
- Crisis Management
- Documentation
- Written and Verbal Communication
- Conflict Resolution
- Sales Tracking/Sales Reporting
- Account Management
- Research
- Staff Management
- Security management
Certification
- Armed Security License
- PERC
- FOID
- IBM Cybersecurity Analysis
- 40 Hour Domestic Violence
- Google Sheets
- Google Analytics
Languages
English
Professional
Arabic
Native/ Bilingual
Timeline
Supervised Visitation Specialist
Children's Safe Harbor
08.2022 - 06.2023
Security Site Supervisor
State Protection Services
05.2020 - Current
Security Officer
Allied Universal Security Services Systems and Sol
01.2019 - 11.2019
Store Manager
Rockford Furniture
01.2019 - 01.2020
Delivery Driver
FedEx Ground
01.2018 - 01.2019
Airline Services Operator
Worldwide Flight Services,(Allegiant) airlines
01.2018 - 01.2019
Parking Enforcement Officer
ABM Parking Services
09.2013 - 01.2018
High School -
Alwatan High School
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