Baktash Fayazi
Grand Prairie,TX
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
10
10
years of professional experience
Work History
Supervisor
Prospect
Dallas, TX
12.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Advisor
Penske
San Diego , CA
05.2019 - 04.2022
- • Provided exceptional customer service to clients visiting the dealership, addressing inquiries and concerns with professionalism and courtesy.
- • Supported sales staff by assisting with customer inquiries, test drives, and vehicle selection, effectively communicating features, pricing, and financing options.
- • Demonstrated comprehensive product knowledge of Penske's vehicles, ensuring clients were well-informed during the decision-making process.
- • Managed documentation related to vehicle sales, leases, and trade-ins, ensuring accuracy and completeness of all paperwork.
- • Followed up with customers post-sales to ensure satisfaction and address any additional needs or concerns, fostering long-term relationships.
- • Completed administrative tasks such as filing, data entry, and maintaining customer records to support efficient dealership operations.
- • Collaborated with sales and service teams to deliver a seamless customer experience and achieve dealership goals.
- • Adhered to company policies, procedures, and legal requirements, maintaining compliance in all aspects of automotive sales and finance.
- • Kept abreast of industry trends, new vehicle models, and company updates through training sessions and continuous learning initiatives.
Technical Support Engineer
Ghazanfar Bank
Kabul , Afghanistan
12.2014 - 02.2016
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Assisted users with password resets and account lockout resolutions.
- Provided remote assistance to end-users when needed.
- Resolved complex technical problems through root cause analysis techniques.
- Performed system backups on a regular basis according to established policies.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Education
Information Technology -
Fanoos
Afghanistan 01-2016
High School Diploma -
Altaqwa
Afghanistan 12-2015
Diploma -
Kardan Institute
Afghanistan01-2014
Skills
- Operations Management
- Data Analytics
- Process Improvement
- Inventory Control
- Schedule development
- Strategic Planning
- Business Development
- Staff Management
- Employee Motivation
- Process Monitoring and Improvement
- Staff Development
- Financial Management
- Staff Discipline
- Contract Management
- Policy Enforcement
- Project Management
- Training and mentoring
- Business Administration
- Inventory Oversight
- Complex Problem-Solving
Languages
English
Professional
Farsi
Professional
poshto
Professional
Hindi
Professional
Urdu
Professional
Timeline
Supervisor
Prospect
12.2023 - Current
Advisor
Penske
05.2019 - 04.2022
Technical Support Engineer
Ghazanfar Bank
12.2014 - 02.2016
Information Technology -
Fanoos
High School Diploma -
Altaqwa
Diploma -
Kardan Institute